Brenda Champagne
Baton Rouge,LA
Summary
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Calvin's Bocage Market
03.2019 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Member Service Representative
Country Club of Louisiana
05.2004 - 02.2019
- Directed all front desk calls, (10) lines to appropriate service department.
- Greeted and met with members as necessary to accommodate their concerns and assist with reservations and event schedules.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Supported service staff with membership identities and their personal preferences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Education
High School Diploma -
Plaquemine High School
Plaquemine, LA01-1966
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Cash management
- Guest services
- Customer complaint resolution
Certification
- Realtor License, State of Louisiana
- Managed 150 unit complex and was nominated
- Nominated Apartment Manager of the Year by the Baton Rouge Apartment Association in 1998.
Real License; Apartment Manager,
1989-2004
CJ Brown Realty (no longer active due to purchase by another company)
Baton Rouge Louisiana
*Assistant to Office Manager ( November 2003 - October 2004)
*Assistant Property Manager (February 2001-October 2003)
*Property Manager - 150 unit complex (1989 - 1999)
Controlled all aspects of renting apartments, collecting rents, reporting to corporate, managing onsite maintenance contractors.
Timeline
Customer Service Cashier
Calvin's Bocage Market
03.2019 - 03.2024
Member Service Representative
Country Club of Louisiana
05.2004 - 02.2019
- Realtor License, State of Louisiana
- Managed 150 unit complex and was nominated
- Nominated Apartment Manager of the Year by the Baton Rouge Apartment Association in 1998.
High School Diploma -
Plaquemine High School
Similar Profiles
Cameron RiceCameron Rice
Cashier at Calvin's Bocage MarketCashier at Calvin's Bocage Market
Fatima MouhidFatima Mouhid
Conseillère de vente at BocageConseillère de vente at Bocage
Alberto MujicaAlberto Mujica
Marketing Manager at Dr. Calvin's ClinicMarketing Manager at Dr. Calvin's Clinic