Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Brenda Clinton

Dallas,TX
Brenda Clinton

Summary

Polite and professional [Title Senior Call Center Representative ] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in [Type the Medical Field] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
years of professional experience

Work History

Iqor Holdings
Penn, PA

Senior Call Center Representative
01.2022 - 01.2024

Job overview

  • Sought ways to improve processes and se.
  • Conducted comprehensive training sessions for new hires, ensuring complete understanding of company policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed and updated databases to handle customer data.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained strict adherence to data security protocols when handling sensitive customer information during calls.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed debit and credit card and electronic check payments.
  • Partnered with other departments to address complex customer issues, facilitating timely resolutions and enhanced client satisfaction levels.
  • Recognized and rewarded for consistently going above and beyond to meet customer expectations, resulting in a significant increase in positive feedback and commendations.
  • Improved customer satisfaction by managing high-volume call center operations and addressing customer inquiries effectively.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Managed escalated calls professionally, resolving issues swiftly while maintaining a calm demeanor under pressure.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Provided professional services and support in a dynamic work environment.
  • Skilled at working independently and collaboratively in a team environment.

Heart Center For Children
Dallas, TX

Medical Biller
12.2016 - 03.2017

Job overview

  • Monitored outstanding invoices and performed collections duties.
  • Created improved filing system to maintain secure client data.
  • Liaised between patients, insurance companies, and billing office.
  • Encoded and canceled checks using bank machines.
  • Responded to customer concerns and questions on daily basis.
  • Posted payments and collections on regular basis.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
  • Used data entry skills to accurately document and input statements.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Skilled at working independently and collaboratively in a team environment.

Education

Ultimate Medical Academy - Clearwater
Clearwater, FL

Associate of Science from Medical Administrative Assistant
09.2019

University Overview

  • Honoree of Brenda Clinton
  • Dean's List [3 Semester and Year 2018]
  • Honor Roll [4 Semester and 2017 Year]
  • Relevant Coursework: [ Subject Billing] & [Subject Coding]

Ultimate Medical Academy - Clearwater
Clearwater, FL

Associate of Science from Medical Biller And Coder
06.2019

University Overview

  • Honoree of [ Honor Name Brenda Clinton]
  • Dean's List [3 Semester and Year]
  • Honor Roll 4 semester and Year 2019

Brightwood College - Dallas
Dallas, TX

No Degree from Medical Billing And Coding
02.2017

University Overview

Basic Coding Skills for ICD-10/CPT

Third Party

Medicare

Medicaid

HMO/PPO

CMS1500 Claim Form Billing Cycle

Claims Appeal Process

Medical Administrative Assistant Medical Terminology

Patient Processing, Patient Registration

Medical Laws& Ethics

Medical records Management

Release of Information

HIPAA

Skills

  • Professional telephone demeanor
  • Call Metrics
  • Product Knowledge
  • International sales support
  • Quality Control
  • Resolving issues
  • Call Control
  • Database Research
  • Prospecting skills
  • Customer Data Confidentiality
  • Typing Speed
  • Service standard compliance
  • Understanding Customer Needs
  • Policies and Procedures Adherence
  • System Documentation
  • Problem Resolution
  • Call Documentation
  • Communicating with clients
  • Customer communications
  • Cash Handling
  • [Number] 40 WPM
  • Performance monitoring
  • Customer Account Management
  • Data Gathering
  • Calm and Professional Under Pressure
  • Multi-line phone talent
  • Interpersonal Skills
  • Documentation And Reporting
  • Proficient in [Software]
  • Computer Skills

Timeline

Senior Call Center Representative
Iqor Holdings
01.2022 - 01.2024
Medical Biller
Heart Center For Children
12.2016 - 03.2017
Ultimate Medical Academy - Clearwater
Associate of Science from Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Associate of Science from Medical Biller And Coder
Brightwood College - Dallas
No Degree from Medical Billing And Coding
Brenda Clinton