Brenda Cocuzza
Sicklerville,NJ
Summary
Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service and boost business revenues.
Professional and customer-oriented Counter Person with experience in fast-paced food service environments. Strengths include strong communication skills, ability to multitask efficiently, and keen attention to cleanliness and organization. Known for providing quality customer service with speed and accuracy, resulting in improved overall customer satisfaction.
Overview
10
10
years of professional experience
Work History
Counter Person
Little Italy Pizzeria And Restaurant
Philadelphia, Pennsylvania
11.2020 - Current
- Greeted customers and asked what they would like to order.
- Assisted customers in selecting menu items.
- Processed payments for orders using a cash register.
- Organized the counter area to maintain cleanliness and orderliness.
- Informed customers about daily specials or new menu items available at the counter.
- Answered questions from customers regarding ingredients used in certain menu items or preparation techniques used by staff members.
- Adhered to health department guidelines while preparing food items.
- Processed order transactions and handled debit and cash operations.
- Delivered top quality customer service while managing multiple tasks.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
- Adhered to food service sanitation guidelines and standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Followed company policies related to cash handling procedures.
Server
Scarpinato's Cucina & Catering
Sewell, New Jersey
09.2020 - 09.2024
- Assisted in training new servers.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Rustico Restaurant
Sewell, NEW JERSEY
08.2014 - 08.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Education
High School Diploma -
Marco Polo
Italy, Palermo05-2010
Skills
- Building rapport
- Excellent work ethic
- Point of sale systems
- Store maintenance
- Safe food handling
- Product knowledge
Timeline
Counter Person
Little Italy Pizzeria And Restaurant
11.2020 - Current
Server
Scarpinato's Cucina & Catering
09.2020 - 09.2024
Server
Rustico Restaurant
08.2014 - 08.2020
High School Diploma -
Marco Polo