Dynamic and detail-oriented professional with a strong background in customer service and food safety, honed at Fayette County Board of Education. Proven ability to multitask and maintain high standards of cleanliness while enhancing operational efficiency. Recognized for exceptional teamwork and a positive attitude in fast-paced environments.
Hi, I’m
Brenda Cooke
Lexington,KY
Summary
Overview
1
Certification
Work History
Fayette County Board Of Education
Food Service Worker
Job overview
- Prepared and served meals in compliance with health and safety regulations.
- Maintained cleanliness and organization of food service areas to ensure efficient operations.
- Assisted in inventory management by checking stock levels and reporting shortages.
- Collaborated with team members to deliver high-quality customer service during meal times.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
U K Medical Center
Medical Receptionist
Job overview
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record (EHR) systems.
- Verified patient information and insurance details for accuracy.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained organized medical records in compliance with HIPAA regulations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Hills Departure Store
Cashier/stocker
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in restocking merchandise, ensuring shelves remained organized and appealing.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Implemented best practices for handling returns and exchanges, enhancing customer satisfaction.
- Monitored inventory levels at the register, notifying management of low stock items.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Education
Henry Clay High School Lexington, Ky
High School Diploma from General Studies
06.1972
University Overview
Some college
Skills
Quick learner
Positive attitude
Multitasking
Customer service
Cleaning and sanitation
Team oriented
Positive attitude and energy
Attention to detail
Fast-paced environment
Productivity and efficiency
Safe food handling
Cash register operation
Food preparation
Food and safety standards
Food assembly
Quality control
Heavy lifting capacity
Professional appearance maintenance
Certification
Perfect attendance
Timeline
Perfect attendance
06-2024
Food Service Worker
Fayette County Board Of Education
Medical Receptionist
U K Medical Center
Cashier/stocker
Hills Departure Store
Henry Clay High School
High School Diploma from General Studies