Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
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Brenda Cornejo

Plainfield,IL

Summary

Seasoned pharmacy technician with several years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Wal-Mart Pharmacy
Bolingbrook, IL
10.2019 - Current
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Organized work areas so that everything was easily accessible when needed.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Provided education materials about medications to patients upon request.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Customer Service Supervisor

Walgreens
Yorkville, IL
07.2018 - 10.2019
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers with selecting and purchasing medications.
  • Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
  • Processed payments from customers using cash registers or other electronic systems.

Education

GED -

Joliet Junior College
Joliet, IL
06-2005

Skills

  • Supply Restocking
  • Drug Inventory Control
  • Workflow Optimization
  • Order Verification
  • Regulatory Compliance
  • Medication Dispensing
  • Insurance Billing
  • New Hire Onboarding

Languages

Spanish
Professional

Certification

  • CPhT Nationally Cefified
  • Texas Board of Pharmacy License
  • Illinois Board of Pharmacy License

References

References available upon request.

Timeline

Pharmacy Technician

Wal-Mart Pharmacy
10.2019 - Current

Customer Service Supervisor

Walgreens
07.2018 - 10.2019

GED -

Joliet Junior College

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Brenda Cornejo