Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Brenda Cruz

Houston

Summary

Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.

Overview

7
7
years of professional experience

Work History

Property Manager

Mosaic Residential
Houston
06.2024 - 05.2025
  • Prepared financial reports to help the supervisor understand how the property has performed.
  • Determine the rental price range by analyzing comparable properties in the area and the overall average rent for the locations.
  • Reviewed leasing applications and made sure documents were uploaded along with lease contracts.
  • Maintained operational facilities attractive to potential residents by organizing regular maintenance.
  • Coordinated maintenance projects, negotiating contracts with vendors and ensuring timely completion tasks.
  • Started the eviction process by going to court and filing in person.
  • Collected and posted rent on a timely matter.
  • Post 3 day notices and do liens if residents don't pay on time.

Property Manager

Gia Capital
Houston
10.2021 - 02.2024
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvements projects.
  • Maintained sufficient number of units of make-ready for lease and stay on budgeted.
  • Respond quickly and efficiently to residents’ complaints.
  • Analyze bids from contractors for provision of property services.
  • Oversaw maintenance, administration and improvement of 212 residential units.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Send invoices and payroll to accounting in a timely manner.

Assistant Manager

Ashford Communities
Houston
06.2021 - 10.2021
  • Reduced delinquency by performing timely walk-throughs of units.
  • Ensure that all the rent charges are collected and posted.
  • Communicated with residents to resolve rental, management and maintenance issues.
  • Reviewed lease expiration on a 90-day cycle and followed up with current residents.
  • Kept accurate records of all residents and tenant correspondence.

Leasing Consultant/Assistant Manager

Karya Management
Houston
11.2018 - 06.2021
  • Greeted prospects, showed apartments and prepared leases.
  • Verified tenant income and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to requests and scheduled appointments for property showings.
  • Escalated major issues to the property manager for immediate attention.
  • Prepare, file and follow up with evictions.
  • Planned special events for residents.

Education

High School Diploma -

Stratford High School
Houston, TX
05.2012

CNA -

Texas Health School
Houston, TX
05.2012

Skills

  • Bilingual
  • Data entry
  • Paperwork processing
  • Active listening
  • Customer service
  • Excel
  • Word
  • Microsoft
  • Problem solving
  • Software knowledge
  • Onesite, RealPage
  • AppFolio
  • Property management
  • Financial reporting
  • Maintenance coordination
  • Lease administration
  • Eviction process
  • Customer service

Leadership Experience

Achieve in tenant retention, cost reduction, and property value enhancement. Oversee property maintenance, communicate with tenants, manage finances and market available units.

Timeline

Property Manager

Mosaic Residential
06.2024 - 05.2025

Property Manager

Gia Capital
10.2021 - 02.2024

Assistant Manager

Ashford Communities
06.2021 - 10.2021

Leasing Consultant/Assistant Manager

Karya Management
11.2018 - 06.2021

High School Diploma -

Stratford High School

CNA -

Texas Health School

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Brenda Cruz