Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Dalhover

Troy,TX

Summary

Adept at route planning and prioritization, I significantly enhanced operational efficiency at BSR Plumbing by optimizing dispatch routes and managing emergency callouts with precision. My exceptional typing speed and ability to maintain composure in high-stress situations, honed as a Correctional Officer, have consistently improved workplace productivity and safety.

Overview

15
15
years of professional experience

Work History

Dispatcher Office Assistant

BSR Plumbing
11.2022 - 11.2024
  • Collected payments from customers, sent invoices, file all transactions made through the company,
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Ran all necessary errands needed, cleaned up, and restocked supplies as needed

Cashier

Tuesday Morning
03.2019 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Built relationships with customers to encourage repeat business.
  • Unloaded truck and stocked shelves

Correctional Officer

TDCJ-
07.2015 - 11.2017
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Cashier

Macys Department Store
09.2009 - 07.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associates - Criminal Justice

Temple College
Temple, TX
06.2010

Skills

  • Typing speed
  • Scheduling coordination
  • Prioritization
  • Route planning

Timeline

Dispatcher Office Assistant

BSR Plumbing
11.2022 - 11.2024

Cashier

Tuesday Morning
03.2019 - 04.2020

Correctional Officer

TDCJ-
07.2015 - 11.2017

Cashier

Macys Department Store
09.2009 - 07.2015

Associates - Criminal Justice

Temple College

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Brenda Dalhover