Summary
Overview
Work History
Skills
Languages
Timeline
Volunteer

Brenda De La Mora

Houston,TX

Summary

Dynamic professional with a proven track record at Chase Bank, excelling in staff management and problem-solving. Demonstrated leadership through comprehensive training programs and quality control measures, boosting team performance. Skilled in relationship building and security awareness, adept at multitasking and fostering team professionalism. Achieved significant improvements in operational efficiency and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Bartender

Candente
03.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Lead Operations Associate

Chase Bank
12.2020 - 08.2024
  • Instituted quality control measures to maintain high standards of work output from all members of the team consistently.
  • Established clear communication channels within the team for seamless information flow and timely decisionmaking.
  • Collaborated with cross-functional departments to align operational goals and strategies, ensuring smooth execution of projects.
  • Conducted regular performance evaluations for team members, providing constructive feedback to facilitate growth and development.
  • Mentored team members to develop their skills and reach their full potential, boosting overall team performance.
  • Developed comprehensive training programs for new hires, accelerating their onboarding process and integration into the team dynamic.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Audited high volumes of cash including vaults and cash boxes.
  • Attended supervisor meetings, reported and applied new protocols immediately.

Deck Seaman

US Navy
03.2019 - 04.2020
  • Enhanced deck safety by conducting regular maintenance checks and repairs on equipment.
  • Assisted with emergency drills and procedures, enhancing overall preparedness for potential incidents at sea.
  • Performed lookout duties diligently during watches to ensure the safety of the vessel and crew by detecting hazards or obstacles in the ship's path.
  • Chipped, painted and ground deck to maintain structural integrity.
  • Inspected lifesaving and visual-signaling equipment for defects.
  • Monitored ship entry and exit points to maintain stringent security measures.
  • Moored vessels to wharfs with proper use of correct lines.

Teller

Chase
12.2016 - 02.2019
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Educated customers on use of banking website and mobile apps.
  • Trained new hires on customer service policies and procedures.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Monitored and verified suspicious activity on customer accounts.
  • Referred customers to other banking departments for specialized services.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.

Skills

  • Teamwork and Professionalism
  • Relationship Building
  • Fast Learner
  • Staff Management
  • Security awareness
  • Leadership skills
  • Multitasking
  • Staff Training
  • Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

Bartender

Candente
03.2024 - Current

Lead Operations Associate

Chase Bank
12.2020 - 08.2024

Deck Seaman

US Navy
03.2019 - 04.2020

Teller

Chase
12.2016 - 02.2019

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Brenda De La Mora