Brenda Dixon
Erwin,NC
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
25
25
years of professional experience
Work History
Assistant Manager
HOBBY LOBBY Retail Stores
Wilson, NC
09.2014 - Current
- Trained and mentored new employees on company policies and procedures.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Executed weekly orders for merchandise to ensure stock availability.
- Processed orderable freight shipments within 24 hours to meet customer needs.
- Managed cash office procedures when SM or Co Manager was unavailable.
- Partnered with management to develop and execute merchandising strategies and displays that enhanced customer engagement.
- Oversee smooth truck process
Assistant Manager of Operations
Dollar Tree Stores
Sanford, NC
04.2011 - 08.2013
- Managed daily operations and staff scheduling for efficient store performance.
- Supervised team training programs to enhance customer service skills and product knowledge.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Coordinated inventory management and replenishment processes to maintain stock levels.
- Implemented loss prevention strategies to reduce shrinkage and improve security measures.
- Ensured compliance with company policies and safety regulations in store operations.
- Conducted training sessions for new hires on company policies and procedures. on company policies and procedures.
- Provided coaching to employees to enhance teamwork and improve daily operations. to work together to carry out daily functions and meet service objectives.
- Resolved customer complaints efficiently and effectively.
Assistant Manager - Projects
Beacon Thrift Store
Dunn, North Carolina
02.2007 - 07.2013
- Supervised daily operations to enhance customer service quality.
- Trained and mentored staff on communication techniques to improve customer interactions.
- Resolved customer inquiries and complaints promptly and professionally.
- Supervised staff during daily operations to maintain consistent service delivery.
- Ensured consistent operations across two stores by monitoring staff performance and service quality.
- Assisted in managing inventory levels and stock organization throughout the store.
Assistant Manager of Operations
Dollar Tree Stores
Dunn, NC
05.2001 - 06.2006
- Managed daily operations and staff scheduling for efficient store performance.
- Coordinated inventory management and replenishment processes to maintain stock levels.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Ensured compliance with company policies and safety regulations in store operations.
- Supervised team training programs to enhance customer service skills and product knowledge.
- Trained new hires on company policies and procedures.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Directed workflow by assigning tasks to team members based on their skillset and availability.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Managed budgeting activities related to operations including forecasting expenses, tracking spending, and preparing reports.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Triton High School
Dunn, North CarolinaSkills
- Inventory management
- Merchandise ordering
- Cash handling
- Team training
- Loss prevention
- Customer relationship management
- Problem solving
- Leadership skills
- Multitasking and organization
- Team collaboration
- Employee supervision
- Retail operations management
- Money handling
- Decision-making
- Employee engagement
- Coaching and mentoring
- Employee training
- Visual merchandising
Timeline
Assistant Manager
HOBBY LOBBY Retail Stores
09.2014 - Current
Assistant Manager of Operations
Dollar Tree Stores
04.2011 - 08.2013
Assistant Manager - Projects
Beacon Thrift Store
02.2007 - 07.2013
Assistant Manager of Operations
Dollar Tree Stores
05.2001 - 06.2006
Triton High School