Brenda Ellis
Los Angeles,California
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare Administrator position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare Administrator position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Home Specialty Associate
JCPenney Department Store
11.2010 - Current
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Maintained relationships with customers to maximize sales opportunities.
- Utilized customer feedback to improve product offerings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
Medical Front Office Supervisor
McGarrity Medical Corporation
08.2003 - 11.2010
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Trained team members on new hotel services and products to support promotional efforts.
- Kept high average of performance evaluations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus
Chandler, Arizona 8522505.2024
Skills
- Management Support
- Time Management
- Creative Problem Solving
- Verbal and Written Communication
- Decision-Making
- Computer Competencies
- Strategy Development
- Oral Communication
- Computer Skills
Timeline
Home Specialty Associate
JCPenney Department Store
11.2010 - Current
Medical Front Office Supervisor
McGarrity Medical Corporation
08.2003 - 11.2010
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus
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