Brenda Ellis
Los Angeles,California
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare Administrator position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare Administrator position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Home Specialty Associate
JCPenney Department Store
6000 Hannum Ave. Culver City, CA 90230
11.2010 - Current
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Maintained relationships with customers to maximize sales opportunities.
- Utilized customer feedback to improve product offerings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
Medical Front Office Supervisor
McGarrity Medical Corporation
3750 Santa Rosalia Dr. Los Angeles, CA 90008
08.2003 - 11.2010
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Trained team members on new hotel services and products to support promotional efforts.
- Kept high average of performance evaluations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus
Chandler, Arizona 8522505.2024
Skills
- Management Support
- Time Management
- Creative Problem Solving
- Verbal and Written Communication
- Decision-Making
- Computer Competencies
- Strategy Development
- Oral Communication
- Computer Skills
Timeline
Home Specialty Associate
JCPenney Department Store
11.2010 - Current
Medical Front Office Supervisor
McGarrity Medical Corporation
08.2003 - 11.2010
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus