Brenda Estrada
Potrero,CA
Summary
Dedicated Patient Service Representative skilled in patient registration, insurance verification, and delivering exceptional customer service. Committed to ensuring data accuracy and HIPAA compliance while fostering trust with patients.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
San Ysidro Health
Campo, CA
04.2022 - Current
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
- Verify insurance and coverage for patients
- Filed and maintained patient records in accordance with HIPAA regulations
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Answered incoming calls and scheduled appointments.
- Built and maintained positive working relationships with patients and staff
- Processed payments using cash and credit cards
- Managed patient registration process, confirming data accuracy and completeness
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder
- Trained new staff on chart prep, check in Pts, insurance and forms
- Improved customer service satisfaction by providing great customer service during check in and check out process
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
Health Screener
San Ysidro Health
Campo, CA
10.2020 - 04.2022
- Greeting patients
- disinfected tools, equipment and surfaces between patients
- Delivered attentive customer service, contributing to positive patient experiences.
- Addressed patient concerns with empathy and professionalism, strengthening trust in the screening process.
- Ensured compliance with infection control protocols by maintaining a clean and organized work environment.
cashier
Golden Acorn Casino
Campo, CA
03.2019 - 10.2020
- Handled cash, credit, and voucher transactions with high attention to detail.
- Issued receipts, refunds, credits or change due to customers.
- Maintained accurate cash drawer and balanced daily sales reports to ensure financial integrity.
- Trained new cashiers on operational procedures and best practices, enhancing team readiness.
- Greeted customers and answered any questions they had about the store's products and services.
- Developed relationships with customers to encourage repeat business and improve customer loyalty.
- Organized and replenished merchandise on shelves to maintain inventory levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Adhered to casino policies and regulations to ensure compliance and security measures.
- Performed other duties as assigned by management.
Education
High School Diploma -
Mountain Empire Unified School District
Pine Valley, CA02-2018
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Payment processing
- Appointment scheduling
- Appointment reminders
- HIPAA compliance
- Data accuracy
- Customer relationship management
- Problem solving
- Accountability
- Patient greeting
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Service Representative
San Ysidro Health
04.2022 - Current
Health Screener
San Ysidro Health
10.2020 - 04.2022
cashier
Golden Acorn Casino
03.2019 - 10.2020
High School Diploma -
Mountain Empire Unified School District