Brenda Estrada Razo
Assistant Manager
Penitas,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
Languages
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Assistant Manager
Golden Chick
La Joya, TX
03.2019 - Current
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Monitored security and handled incidents calmly.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
Cashier
Kmart
McAllen, TX
08.2018 - 02.2019
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Operated cash register to record all transactions accurately and efficiently.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assistant Manager
Golden Chick
La Joya, TX
11.2015 - 08.2018
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Monitored security and handled incidents calmly.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
La Joya High School
La Joya, TX 08.2014 - 05.2015
Skills
Employee performance evaluations
undefinedTimeline
Assistant Manager
Golden Chick
03.2019 - Current
Cashier
Kmart
08.2018 - 02.2019
Assistant Manager
Golden Chick
11.2015 - 08.2018
High School Diploma -
La Joya High School
08.2014 - 05.2015
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