Brenda Ferrer
Hollywood,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Key Holder Services
Hollywood, FL
07.2019 - Current
- Developed policies and procedures related to customer service operations.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
High School Diploma -
American High School Academy
Miami, FL01-2022
Skills
- Information Security
- Schedule Coordination
- Account Management
- Service Delivery Optimization
- Project Management
- Sales Promotion
- One Call Resolution
- Talent Development
- Work Prioritization
- Customer Relations
- Customer-focused
- Training and coaching
- Expertise in sales
- Coordinating Service Initiatives
Timeline
Customer Service Manager
Key Holder Services
07.2019 - Current
High School Diploma -
American High School Academy