Brenda Flesher
CAPE CORAL,FL
Summary
Accomplished professional with Publix, years of experience in cash handling and customer service, enhancing customer satisfaction transactions. Skilled in POS systems and resolving customer issues, demonstrated a commitment to accuracy and efficiency. Excelled in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Cashier
Publix
07.2021 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Staff Member
Publix
07.2021 - 03.2024
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Opening and closing the cash office. Including end of day bank deposits.
Casino Dealer/Floor Supervisor
Seminole Casino Hotel Immokalee
01.2009 - 09.2011
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Conducted games such as Blackjack, Roulette and Let It Ride by explaining rules, taking bets and delivering payouts.
- Exchanged legal currency for gambling chips and coin money.
- Answered players questions and resolved disputes to provide excellent customer service.
Skills
- Cash Register Operation
- Cash Handling
- POS Systems
- Returns processing
- Drawer balancing
- Customer Service
- Money Handling
Timeline
Cashier
Publix
07.2021 - Current
Customer Service Staff Member
Publix
07.2021 - 03.2024
Casino Dealer/Floor Supervisor
Seminole Casino Hotel Immokalee
01.2009 - 09.2011
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