BRENDA FLORES MENDOZA
WASHOUGAL,WA
Overview
7
7
years of professional experience
Work History
Certified Medical Assistant
The Vancouver Clinic
12.2023 - 12.2024
- Assisted healthcare providers with patient examinations and procedures.
- Collected and documented patient medical history accurately in electronic health records.
- Prepared examination rooms, ensuring compliance with sanitation protocols and readiness for patient care.
- Scheduled patient appointments, managing calendar efficiently to optimize provider availability.
- Collaborated with multidisciplinary teams to improve patient flow and enhance overall clinic efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Certified Medical Assistant
Sea Mar Clinic
01.2023 - 09.2023
- Educated patients on treatment plans and medication instructions, enhancing understanding of care processes.
- Supported administrative tasks such as filing insurance claims and managing patient inquiries effectively.
- Maintained inventory of medical supplies, ensuring availability for clinical operations without interruptions.
- Called and faxed pharmacies to submit prescriptions and refills.
Caregiver
Sheldon Park Assisted Living & Memory Care
01.2013 - 02.2014
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Assisted with medication management, adhering to protocols for compliance and accuracy.
- Developed individual care plans in collaboration with healthcare teams to address resident needs.
- Fostered a supportive environment through engaging activities that promoted social interaction among residents.
- Implemented safety measures to prevent falls, improving overall resident well-being and security.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Smark Company
07.2007 - 01.2008
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently, ensuring accuracy and timely fulfillment of customer requests.
- Collaborated with team members to improve service delivery and enhance customer satisfaction levels.
- Utilized CRM software to track customer interactions and streamline follow-up processes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Back Office Medical Assistant
QTC Management
12.2005 - 12.2006
- Managed patient scheduling and appointment coordination to optimize office efficiency.
- Processed medical records accurately, ensuring compliance with regulatory standards.
- Assisted healthcare providers with administrative tasks, enhancing workflow productivity.
- Implemented electronic health record (EHR) updates, improving data accuracy and retrieval speed.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
Front Office Receptionist
Skyline Medical Center
11.2003 - 10.2004
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Developed patient intake procedures, improving efficiency and accuracy of data collection.
- Trained new receptionists on software systems and customer service protocols.
- Oversaw inventory management for office supplies, optimizing resource availability.
- Resolved patient inquiries and complaints promptly, enhancing overall satisfaction rates.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Front and Back Office Medical Assistant
San Pedro Medical Clinic
01.2001 - 11.2001
- Coordinated patient scheduling and managed appointment flow to optimize clinic operations.
- Assisted in patient intake processes, ensuring accurate recordkeeping and data entry.
- Supported clinical staff with inventory management, maintaining adequate supplies for seamless operations.
- Implemented electronic health record (EHR) systems to enhance patient information accessibility and accuracy.
- Trained new staff on office procedures and best practices for front office tasks.
- Streamlined communication between front and back office teams to improve workflow efficiency.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Timeline
Certified Medical Assistant
The Vancouver Clinic
12.2023 - 12.2024
Certified Medical Assistant
Sea Mar Clinic
01.2023 - 09.2023
Caregiver
Sheldon Park Assisted Living & Memory Care
01.2013 - 02.2014
Customer Service Representative
Smark Company
07.2007 - 01.2008
Back Office Medical Assistant
QTC Management
12.2005 - 12.2006
Front Office Receptionist
Skyline Medical Center
11.2003 - 10.2004
Front and Back Office Medical Assistant
San Pedro Medical Clinic
01.2001 - 11.2001
High School Diploma -
David Starr Jordan High School
Medical Assistant -
United Education Institute
Certified Medical Assistant -
Charter College
General Classes -
East Los Angeles College
Skills
Bilingual in English and Spanish
CPR/BLS certified
Exceptional multi-task
Dedicated team player
Strong medical ethics
Education
High School Diploma -
David Starr Jordan High School
Los Angeles, CAMedical Assistant -
United Education Institute
Huntington Park, CACertified Medical Assistant -
Charter College
Vancouver, WAGeneral Classes -
East Los Angeles College
Monterey Park, CA