Brenda Gamez
Norcross,GA
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
19
19
years of professional experience
3998
3998
years of post-secondary education
Work History
Assistant General Manager
Panera Bread
Buckhead, GA
12.2015 - 08.2019
- Hired and trained associates to work in a fast-paced 24-hour operation inside Piedmont Hospital
- Performed daily operations in a fast-paced work environment
- Inventory control, and P&L certification
- Managed daily operations to ensure efficient restaurant functioning.
- Oversaw staff scheduling and addressed personnel needs promptly.
- Trained and mentored team members on customer service standards.
- Implemented inventory controls to maintain optimal stock levels.
- Ensured compliance with health and safety regulations consistently.
- Provided training, guidance, and support to staff members on proper procedures and policies.
General Manager
Burger King
Norcross, GA
04.2000 - 12.2015
- Train team members in all aspects of restaurant operations, responsible for the execution of Right Track training program
- Keep product quality and customer service as an ongoing priority, resolve customer complaints as required
- Assure that the policies and procedures of Burger King corporation are implemented
- General manager in interviewing, hiring, orienting, and evaluating team members, and maintain upright team moral through effective communication
- Managed daily operations to ensure efficient restaurant functionality.
- Implemented cost control measures to improve profitability and operational efficiency.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Education
Maxwell High School of Technology - Conflict Resolution and Business Ethics
Maxwell High School of Technology
Lawrenceville, GAInstituto Nacional San Luis La Herradura - Accouting
Instituto Nacional San Luis La Herradura
San Salvador, El SalvadorSkills
- Customer service
- Time management
- Food service
- Restaurant experience
- Communication skills
- Inventory management
- Cost control
- Staff training
- P&L analysis
- Employee scheduling
- Inventory control
- Budget control
- Business operations
References
- Jawad Ettayebi, (301) 332-8976
- Delmy Elias, 678-923-9887
- Mohamed Fofana, 678-438-3461
Timeline
Assistant General Manager
Panera Bread
12.2015 - 08.2019
General Manager
Burger King
04.2000 - 12.2015
Maxwell High School of Technology - Conflict Resolution and Business Ethics
Maxwell High School of Technology
Instituto Nacional San Luis La Herradura - Accouting
Instituto Nacional San Luis La Herradura