Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BRENDA GARCIA

Killeen,TX

Summary

As an experienced Customer Service Representative with over 10 years in the field, I pride myself on my ability to build and maintain positive relationships with clients. Having experience in testing methodologies to identify gaps and make recommendations on process improvement.

I am a self-driven individual who is always willing to go the extra mile to provide excellent service to customers. Additionally, I possess a strong medical and dental background that has allowed me to better understand the needs of clients in these industries. With a natural ability to market businesses, I am organized and a dependable candidate, successful at managing multiple priorities with a positive attitude, willing to take on added responsibilities and generate increased clientele, I am confident that I can make a positive contribution to any organization.

Overview

12
12
years of professional experience

Work History

Business Marketing & Outreach

Rodeo Dental & Orthodontics
07.2023 - 11.2023
  • Managed staff by conducting weekly meetings to discuss upcoming performance goals and plans.
  • Assisted front end staff with check-ins, scheduling appointments, and setting clear expectations on patient treatment.
  • Responsible for scheduling and attending monthly events to updating yearly calendar with dates of city festivals, community events, and expos with intention of hosting vendor booth using marketing material.
  • Created partnerships and business strategies aimed to promote and educate local businesses, organizations, school education systems, and the community on high-end dental care and services.
  • Delivered daily business summaries to show progress and plans for prospecting.

Quality Assurance Analyst

Teleperformance
01.2020 - Current
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Created and achieved product quality objectives and met product specifications.
  • Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
  • Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.

Floor Supervisor

House Of Gainz Fitness
07.2019 - 01.2020
  • Assisted team members in providing exceptional customer service to members and potential members.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Trained employees on general procedures, gym rules and duties.

Asset Protection Specialist

Walmart
08.2017 - 09.2018
  • Reported hazardous or unsafe conditions to management to reduce risk of injury.
  • Controlled reduction of loss inventory by protecting company assets.
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.

Customer Service Representative

Baylor Scott & White
10.2016 - 08.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Account Manager

Blackboard Education
08.2011 - 09.2016
  • Conducted multiple monthly face to face meetings with university directors and boards to ensure accuracy of trends, reports, and various available Blackboard programs
  • Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
  • Developed business cases, presentations and reports for senior management.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

High School Diploma -

Ellison High School
Killeen, TX

Skills

  • Planning and Coordination
  • Supplier Audits
  • Strong organizational skills with excellent oral and written communication
  • Highly skilled in the use of computers and software
  • Process Implementation
  • Highly Empathetic and ability to build and maintain positive customer relations
  • Knowledgeable in managed care, medical and dental terminology
  • Paperwork and Reporting
  • Meeting Preparation
  • Business Administration & Marketing
  • Willingness to work in a constantly changing environment
  • Working knowledge of government programs such as Medicare, Medicaid, BCBS, or marketplace
  • Call Monitoring
  • QA Planning and Issue Resolution

Languages

English
Spanish

Timeline

Business Marketing & Outreach

Rodeo Dental & Orthodontics
07.2023 - 11.2023

Quality Assurance Analyst

Teleperformance
01.2020 - Current

Floor Supervisor

House Of Gainz Fitness
07.2019 - 01.2020

Asset Protection Specialist

Walmart
08.2017 - 09.2018

Customer Service Representative

Baylor Scott & White
10.2016 - 08.2017

Account Manager

Blackboard Education
08.2011 - 09.2016

High School Diploma -

Ellison High School

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BRENDA GARCIA