Brenda Garcia
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
6
6
years of professional experience
Work History
Patient Services Coordinator
Proform MD
Miami, Fl , FL
03.2024 - Current
- Greeted patients and visitors in a friendly and professional manner.
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Coordinated insurance authorization for procedures and tests.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Processed referrals for specialty care services as needed.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Prepared correspondence, reports, memos, and other documents as requested by management staff.
Lead Hostess/busser/server
Amara at Paraiso
Edgewater, FL
06.2022 - 10.2023
- Anticipated guest needs, refilled drinks and cleared empty glasses.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.
- Provided bar services for numerous public and private events.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Garnished dishes and beverages to serve visually appealing menu items.
Personal Banker
Wells Fargo
Hialeah, FL
11.2021 - 06.2022
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Created strategic financial solutions to suit individualized client needs.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Maintained position of trust and responsibility by keeping customer business confidential.
Bartender/Hostess
The Doral Yard
Doral, FL
05.2020 - 11.2021
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Surgical Coordinator
Xiluet Plastic Surgery
Miami, FL
04.2019 - 05.2020
- Checked patient insurance and collected pre-authorizations from providers.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Scheduled follow-up appointments as designated by physician.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients.
- Informed patients of payment policies, collected insurance information and verified benefits.
Education
Bachelor of Science - Nursing
Florida International University
Miami, FL05-2027
Associate of Arts - Physical Therapy (Pre-Nursing)
Miami Dade College
Miami, FL05-2024
High School Diploma -
Mater Academy Charter High School
Hialeah Gardens, FL06-2021
Skills
- Bilingual (English and Spanish)
- Point of Sale (POS) system operations
- High-volume dining
- Open Table
- Effective customer upselling
- Handling Customer Complaints
- Complaint Resolution
- Appointment Scheduling
- Scheduling
- Client Relations
- Medical Terminology Knowledge
- Patient confidentiality
Contact
Miami, FL 33174
Timeline
Patient Services Coordinator
Proform MD
03.2024 - Current
Lead Hostess/busser/server
Amara at Paraiso
06.2022 - 10.2023
Personal Banker
Wells Fargo
11.2021 - 06.2022
Bartender/Hostess
The Doral Yard
05.2020 - 11.2021
Surgical Coordinator
Xiluet Plastic Surgery
04.2019 - 05.2020
Bachelor of Science - Nursing
Florida International University
Associate of Arts - Physical Therapy (Pre-Nursing)
Miami Dade College
High School Diploma -
Mater Academy Charter High School