Brenda Garcia
San Antonio,TX
Summary
Compassionate and detail-oriented healthcare professional with extensive experience in medical office administration, patient care coordination, and front desk operations. Proven ability to manage patient interactions, verify insurance, and maintain compliance with HIPAA standards. Skilled in streamlining office workflows, supporting clinical staff, and delivering exceptional patient experiences. Bilingual in English and Spanish with strong communication and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
ChiroCare
San Antonio, TX
02.2025 - Current
- Welcome patients and visitors warmly, ensuring a professional and compassionate front desk experience.
- Accurately verify patient demographic and insurance information during check-in and check-out.
- Verify insurance coverage, obtained pre-authorizations.
- Maintain and update patient records in accordance with HIPAA standards.
- Answer multi-line phone system, direct calls, and schedule appointments.
- Act as a liaison between patients and clinical staff to coordinate care and streamline operations.
- Support billing efforts by entering accurate patient and insurance data into the system.
- Kept the front desk organized, ordered office supplies, and supported the office manager as needed.
Energy Advisor
CPS Energy
San Antonio, TX
04.2024 - Current
- Contributed to the development of energy efficiency strategies, resulting in a 10% reduction in energy consumption.
- Mastered contract negotiation, saving clients an average of 15% on energy costs.
- Collaborated with cross-functional teams to educate clients on sustainability best practices and regulatory compliance.
- Provided technical support for the implementation of HVAC and lighting upgrades.
Medical Office Manager
Patients Choice Medical
San Antonio, TX
06.2022 - 05.2024
- Ensured 100% compliance with HIPAA, OSHA, and state regulations through regular staff training.
- Trained staff on effective communication and conflict resolution, reducing patient complaints by 30%.
- Developed and led patient education programs on preventive care, increasing patient engagement by 15%
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Customer Service Reservation Agent
Southwest Airlines
San Antonio, TX
09.2019 - 01.2024
- Build relationships with customers, utilizing de-escalation techniques to resolve passenger issues calmly and professionally, and maintain a 93% customer satisfaction rating.
- Managed high call volume while maintaining a friendly and professional demeanor, ensuring positive interactions with customers.
- Performed account lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations.
Medicare Part D Customer Service Representative
Centene Corporation
San Antonio, TX
07.2020 - 03.2021
- Answered customer inquiries in a timely and professional manner, resolving 95% of customer issues on the first call.
- Communicate and document inquiries from members and providers to clarify health insurance coverage and medical claims for accurate tracking and analysis.
- Provided professional and confidentiality with patient information due to HIPPA regulations.
Telephone Customer Service Representative
Frost Bank
San Antonio, TX
04.2018 - 04.2019
- Handle cash, including completing deposits, withdrawals and loan payments for customers
- Assist customers with all their needs through in-person, written and phone interactions
- Maintain professionalism throughout all situations while at work
- Follow all safety and security protocols for ensuring the continuous operation of the bank
Education
High School Diploma - undefined
Thomas Jefferson High School
10.1997
Skills
Bilingual: English & Spanish
Patient Check-In & Check-Out Procedures
Insurance Verification & Pre-Authorization
Medical Billing & Coding Support
Electronic Health Records (EHR) Management
HIPAA & OSHA Compliance
Appointment Scheduling & Multi-Line Phone Handling
Front Desk Operations & Office Administration
Patient Communication & Education
Conflict Resolution & De-escalation
Team Collaboration & Clinical Support
Attention to Detail & Time Management
Timeline
Patient Service Representative
ChiroCare
02.2025 - Current
Energy Advisor
CPS Energy
04.2024 - Current
Medical Office Manager
Patients Choice Medical
06.2022 - 05.2024
Medicare Part D Customer Service Representative
Centene Corporation
07.2020 - 03.2021
Customer Service Reservation Agent
Southwest Airlines
09.2019 - 01.2024
Telephone Customer Service Representative
Frost Bank
04.2018 - 04.2019
High School Diploma - undefined
Thomas Jefferson High School