Jessica Rodriguez
Las Vegas,NV
Summary
Dedicated, hardworking administrative assistant serves as first point of contact for patients with successful experience in fast-pace office setting such a verifying insurance, handling paperwork, and preparing records. Patient-orientated and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Responsible, punctual and a productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
GI EXCELLENCE
Las Vegas, NV
01.2020 - 12.2023
- Managed patient scheduling and appointment confirmations to ensure seamless clinic operations.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns effectively.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Referrals.
Front and Back Office Medical Assistant
Advanced Pain Management Center
Las Vegas & Henderson, NV
02.2018 - 01.2020
- Assisted in patient intake processes, gathering medical histories and verifying insurance information accurately.
- Managed electronic health records, ensuring compliance with privacy regulations and data integrity standards.
- Supported clinical staff by preparing examination rooms and assisting during procedures to enhance workflow efficiency.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Posted payments and charges to patient accounts and participated in billing processes.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
Medical Office Assistant
Cockerell & McIntosh Pediatrics
Blue Springs, MO
11.2015 - 12.2017
- Managed patient scheduling and appointments using electronic health record systems.
- Coordinated insurance verification and authorization processes to streamline patient care.
- Assisted in preparing examination rooms, ensuring compliance with sanitation protocols.
- Educated patients on office policies, procedures, and available services during visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained pre-authorization from insurance companies ahead of medical services.
Education
Certified Medical Administrative Assistant
Milan Institute
Las Vegas, NV01-2011
High School Diploma -
El Dorado High School
Las Vegas, NVSkills
- HIPAA compliance
- Data entry proficiency
- Insurance verification
- Scheduling appointments
- Payment collection
- Medical terminology
- Bilingual, fluent in English & Spanish
- Attention to detail
- Call screening
- Patient check-in
- Multitasking and organization
- Customer service
Timeline
Patient Service Representative
GI EXCELLENCE
01.2020 - 12.2023
Front and Back Office Medical Assistant
Advanced Pain Management Center
02.2018 - 01.2020
Medical Office Assistant
Cockerell & McIntosh Pediatrics
11.2015 - 12.2017
Certified Medical Administrative Assistant
Milan Institute
High School Diploma -
El Dorado High School