Brenda Garibaldi-Garcia
San Antonio,TX
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
10
10
years of professional experience
Work History
Head Cashier
Home Depot
San Antonio, TX
12.2024 - 10.2025
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Trained new cashiers on checkout procedures and store policies to enhance team performance.
- Assisted in inventory management by restocking merchandise and organizing displays.
- Resolved customer inquiries and complaints, promoting positive shopping experiences.
- Implemented best practices for maintaining a clean and organized checkout area, improving efficiency.
- Implemented strategies to promote credit card applications while monitoring cashier efficiency to optimize service delivery.
- Monitored lot attendants to maintain cart availability and uphold cleanliness protocols.
Front Desk Receptionist
European Wax Center
Antioch, CA
12.2023 - 08.2024
- Achieved high guest satisfaction by streamlining check-in and check-out procedures. Enhanced reservation management to maximize booking efficiency. Fostered positive guest interactions to promote repeat visits.
- Manage phone calls, handle transactions, and follow all corporate policies.
- Educate guests on products, services, promotions, and the benefits of regular waxing.
- Maintain a clean, organized, and welcoming lobby, including restocking shelves and cleaning.
- Executed strategic sales initiatives for wax passes and Strut 365™ product portfolio to achieve daily and weekly sales targets.
Front Desk Receptionist
European Wax Center
Antioch, CA
10.2020 - 08.2021
- Trained new front desk staff on opening and closing procedures. Provided guidance on selling passes and yearly memberships. Supported team in adapting to new location operations.
- Facilitated grand opening by reaching out to previous members for attendance.
- Achieved high guest satisfaction by streamlining check-in and check-out procedures. Enhanced reservation management to maximize booking efficiency. Fostered positive guest interactions to promote repeat visits.
- Manage phone calls, handle transactions, and follow all corporate policies.
- Educate guests on products, services, promotions, and the benefits of regular waxing.
- Maintain a clean, organized, and welcoming lobby, including restocking shelves and cleaning.
- Executed strategic sales initiatives for wax passes and Strut 365™ product portfolio to achieve daily and weekly sales targets.
Fulfillment Associate
Target
Antioch, CA
10.2020 - 08.2021
- Collaborated with team members to meet daily fulfillment targets.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Followed safety protocols to minimize workplace accidents.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Front Desk Receptionist
Cheyenne Vision Clinic
Cheyenne, WY
10.2019 - 08.2020
- Greeted and assisted patients, ensuring positive first impressions and efficient check-in procedures.
- Managed appointment scheduling using electronic health record systems, optimizing clinic operations.
- Verified patient insurance information and processed payments, enhancing billing accuracy and efficiency.
- Responded to patient inquiries via phone and in-person, providing accurate information and resolving issues promptly.
- Trained new reception staff on software systems and clinic procedures, fostering team integration and performance.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Demonstrated a strong work ethic by consistently arriving on time, attending to assigned tasks in an efficient manner, and maintaining a high level of professionalism throughout all interactions with patients and coworkers.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
Server
Applebee's Grill + Bar
Antioch, CA
08.2017 - 07.2019
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders accurately, adhering to safety and health regulations.
- Processed payments efficiently, handling cash and credit transactions with precision.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
- Adapted quickly to changing situations during peak hours, demonstrating strong multitasking abilities.
- Contributed to menu knowledge improvement, helping guests make informed dining choices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Crew Team Member
McDonald’s
Antioch, CA
03.2016 - 04.2018
- Operated kitchen equipment safely while preparing food items according to quality standards.
- Executed daily cash handling procedures accurately, maintaining financial integrity during shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Prospects High School
Antioch, CA06.2016
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Adaptability and dependability
- Punctual and reliable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Head Cashier
Home Depot
12.2024 - 10.2025
Front Desk Receptionist
European Wax Center
12.2023 - 08.2024
Front Desk Receptionist
European Wax Center
10.2020 - 08.2021
Fulfillment Associate
Target
10.2020 - 08.2021
Front Desk Receptionist
Cheyenne Vision Clinic
10.2019 - 08.2020
Server
Applebee's Grill + Bar
08.2017 - 07.2019
Crew Team Member
McDonald’s
03.2016 - 04.2018
High School Diploma -
Prospects High School