Brenda Gilmer
Univ. of Michigan
Ypsilanti,MI
28
years of professional experience
Detail-oriented professional with strong organization and time management skills. Experienced in managing front desk operations, enhancing collaboration, and providing exceptional customer service. Committed to improving operational efficiency and ensuring positive experiences.
Work History
Cafeteria Receptionist
1 Year 10 Months- Managed front desk operations, ensuring seamless student / parent check-in for cafeteria patronage.
- Coordinated communication inter/departments, enhancing internal collaboration and service of delivery.
- Maintained/printed records of daily transactions and visitor logs for efficient tracking.
- Maintained service supporting in cafeteria by support cleanliness, stock of supplies, i.e.: utensils, products, beveragesEnd of shift, close of cafeteria restock, vacuuming, cleaning.ning.
Receptionist/Ward Clerk
5 Years 6 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between healthcare providers and veterans, enhancing service delivery.
- Streamlined filing processes for medical records, improving retrieval times for patient information.
- Assisted in training new staff on office procedures and customer service protocols.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma
Skills
Organizational management
Telephone skills
Customer service
Verbal and written communication
Customer and client relations
Telephone communication
Record management
Timeline
Cafeteria Receptionist
Univ. of Michigan
08.2023 - 06.2025Read More
Receptionist/Ward Clerk
Veterans Administratoin of Ann Arbor
09.1997 - 03.2003Read More
Mumford High School
High School Diploma
Read More