Brenda Gomez
El Paso,TX
Summary
Proven Sales Manager with a track record of enhancing client satisfaction and significantly increasing sales revenue at MobileOne. Expert in relationship building and sales strategy development, I excel in leading teams to exceed targets through effective training and staff management. Skilled in verbal communication, I consistently foster long-lasting customer relationships and drive successful sales operations. Performance-oriented Sales Leader offering exceptional record of achievement over 12-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Manager
MobileOne
09.2017 - 11.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Representative
Express Locations LLC, T-Mobile
05.2014 - 09.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Retail Sales Representative
T-Mobile
05.2011 - 07.2013
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Generated brand awareness and positive product impressions to increase sales.
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
- Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
Education
Diploma -
Ysleta High School
El Paso, TXAssociate Of Arts And Sciences - Criminal Justice
El Paso Community College
El PasoBachelor Of Business Administration - Human Resources Management
University of Texas El Paso
El Paso, TX05.2016
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Verbal and written communication
- Sales expertise
- Sales strategy development
- Goal Setting
- Sales operations
- Lead Generation
Certification
Microsoft Excel and Formulas
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Manager
MobileOne
09.2017 - 11.2023
Sales Representative
Express Locations LLC, T-Mobile
05.2014 - 09.2017
Retail Sales Representative
T-Mobile
05.2011 - 07.2013
Diploma -
Ysleta High School
Associate Of Arts And Sciences - Criminal Justice
El Paso Community College
Bachelor Of Business Administration - Human Resources Management
University of Texas El Paso
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