Brenda Gomez Valencia
Brandon,SD
Overview
20
20
years of professional experience
Work History
HR Manager/Production Assistant
OakRidge Nursery & Landscaping
Brandon, SD
03.2025 - Current
- Collaborated with leadership to design and execute strategic HR policies aligned with organizational goals.
- Managed employee relations concerns, ensuring compliance with labor laws and regulations while promoting workplace harmony.
- Reconciled accounts to ensure accuracy of financial records.
- Communicated with clients regarding outstanding invoices and payment discrepancies.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Generated invoices upon receipt of billing information and tracked collection progress.
HR MANAGER
Heritage Bank NA
Willmar, MN
11.2021 - 02.2025
- Maintained and updated employee records to reflect changes in employment, compensation, and withholdings.
- Reviewed new hire paperwork to confirm completion of forms and presence of supporting documentation.
- Maintained accurate personnel records for compliance with federal and state regulations.
- Developed and implemented human resources policies and procedures to support company objectives.
- Provided guidance on performance management processes, such as goal setting, evaluations, and improvement plans.
- Administered leave programs, such as FMLA or disability leaves, ensuring compliance with applicable laws.
- Coordinated recruitment efforts, including job postings, screening resumes, and conducting interviews.
- Managed employee relations issues, including conflict resolution and disciplinary actions.
- Administrated all Payroll through HRIS.
- Reconciled monthly billing statements for various benefits providers.
- Spearheaded orientation training, including coverage of HR policies, benefits plans and compensation structures.
- Received, processed, verified and reconciled invoices to complete payments and control expenses.
FRONT DESK
My Place Hotels
Sioux Falls, SD
09.2022 - 03.2023
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Monitored front desk traffic to support customer satisfaction.
- Entered data into company software system.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
FRONT DESK MANAGER
Holiday Inn Southwest
Sioux Falls, SD
08.2021 - 09.2022
- Responded promptly to customer complaints or issues within set timeframe parameters set by the organization's policies.
- Provided administrative support by managing phone calls, emails, and other forms of communication.
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Ensured front desk operations ran smoothly and efficiently by maintaining a neat work area and monitoring inventory levels.
- Interacted with guests to obtain feedback on service levels.
- Reviewed daily front office work and activity reports generated by night audits.
- Provided administrative support to other departments as needed.
- Monitored and addressed safety and security issues within the front desk area.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
ADMINISTRATIVE ASSISTANT
Republic National Distribution Company
Sioux Falls, SD
05.2016 - 11.2021
- Collaborated with team members on projects to meet deadlines efficiently.
- Developed professional relationships with clients through consistent communication and collaboration.
- Trained new administrative staff members in company procedures and best practices.
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.
- Entered data accurately into spreadsheets and databases for record-keeping purposes.
- Coordinated appointments and schedules for executive staff members.
- Processed invoices and expense reports according to company policies.
- Screened job applicants by reviewing resumes and conducting preliminary interviews over phone or in-person.
- Assisted with event planning, including booking venues, arranging catering, and coordinating logistics.
- Prepared meeting agendas, recorded minutes, and distributed documentation to attendees.
- Assisted in preparation of monthly financial reports for executive review.
- Answered customer inquiries via phone and email.
- Generated monthly reports on outstanding balances and collection efforts.
- Coordinated with billing team to ensure timely invoice processing.
- Maintained accurate records of all accounts receivable transactions.
- Utilized accounting software platforms for efficient data entry and organization.
- Researched and analyzed discrepancies in receivable accounts.
- Printed and mailed current and past due invoices to remind clients to make payments.
- Processed employee salaries and wages using payroll systems.
COCKTAIL WAITRESS
The Pocket
Sioux Falls, SD
07.2010 - 08.2017
- Developed strong communication skills while taking orders from customers in a fast paced environment.
- Worked closely with other bartenders to ensure smooth operations during peak hours.
- Performed side work such as restocking garnishes, refilling ice bins, wiping down surfaces.
- Demonstrated excellent customer service skills by providing prompt and friendly service to all guests.
- Handled cash payments accurately and efficiently without errors.
- Assisted in upholding cleanliness of surfaces by spotting and wiping spills.
- Assisted in setting up bar areas before opening and closing duties at the end of the night.
- Provided accurate change for cash transactions and balanced the register at the end of each shift.
OFFICE MANAGER
Clark Research
Sioux Falls, SD
01.2011 - 05.2016
- Received and directed incoming calls to personnel and voicemail, facilitating office communications.
- Assisted with recruitment process by reviewing resumes and scheduling interviews.
- Served as liaison between management, staff, and external partners or clients.
- Prepared professional correspondence on behalf of company using appropriate formatting.
- Trained new employees on company policies, procedures, and software systems.
- Coordinated office events, meetings, and appointments for staff members.
- Processed payroll for all employees, including calculating overtime pay.
- Handled confidential information with discretion, including sensitive HR matters.
- Oversaw daily office operations and ensured smooth workflow.
- Managed employee schedules, time-off requests, and attendance records.
- Assisted with human resources duties to facilitate recruiting, interviewing, and onboarding processes.
- Implemented efficient filing systems for paper and electronic documents.
OWNER
Little Nuggets Daycare
Sioux Falls, SD
03.2006 - 01.2011
- Maintained accurate records of each child's attendance, immunizations, allergies, and other pertinent information.
- Developed daycare policies and procedures to ensure safety and compliance with regulations.
- Ensured compliance with local licensing requirements by keeping up-to-date with regulations and submitting necessary documentation.
- Assessed potential new enrollees to determine suitability for daycare program.
- Administered first aid and maintained emergency preparedness plans to protect safety of children in our care.
- Handled billing inquiries from parents promptly and professionally.
- Organized various age-appropriate activities that encouraged learning through play.
- Planned special events such as holiday parties or field trips to enhance overall childcare experience.
Timeline
HR Manager/Production Assistant
OakRidge Nursery & Landscaping
03.2025 - Current
FRONT DESK
My Place Hotels
09.2022 - 03.2023
HR MANAGER
Heritage Bank NA
11.2021 - 02.2025
FRONT DESK MANAGER
Holiday Inn Southwest
08.2021 - 09.2022
ADMINISTRATIVE ASSISTANT
Republic National Distribution Company
05.2016 - 11.2021
OFFICE MANAGER
Clark Research
01.2011 - 05.2016
COCKTAIL WAITRESS
The Pocket
07.2010 - 08.2017
OWNER
Little Nuggets Daycare
03.2006 - 01.2011