Brenda Gonzalez Olivas
Aurora ,CO
Summary
Successful marketing leader with proven accomplishments in driving market growth and firm profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder motivates personnel to maximize performance.
Overview
4
4
years of professional experience
Work History
Brand Operations Lead
Victorias Secret
Aurora, CO
08.2021 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Helped customers complete purchases, locate items and join reward programs.
- Logged reports, expenses, receipts and sales documents into digital database.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Shift Leader
Milk And Cake
Denver, CO
07.2018 - 08.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Regulated pricing, inventory count and supply during shift hours.
Education
Bachelor of Science - Criminology
Metropolitan State University of Denver
Denver, CO05.2024
High School Diploma -
Thomas Jefferson High School
Denver, CO05.2021
Skills
- Marketing Strategies
- Problem Solving
- Computer Proficiency
- Detail-Oriented
- Project Management
- Analytical Thinking
- Customer Service
- Team Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Brand Operations Lead
Victorias Secret
08.2021 - Current
Shift Leader
Milk And Cake
07.2018 - 08.2021
Bachelor of Science - Criminology
Metropolitan State University of Denver
High School Diploma -
Thomas Jefferson High School