Brenda Gunning
Summary
I have worked in an office environment and have acquired a variety of skills, for the past 30+ years.
My job duties have required that I be very versatile and organized. I learn new skills quickly and retain that knowledge. I get along well with others and am a conscientious and hardworking employee.
Overview
32
32
years of professional experience
Work History
Patient Service Representative/Lead/Float Pool
Valley Medical Group
Renton, WA
2005.05 - 2022.01
- Direct Customer Contact
- Schedule Patient Appointments
- Register New and Existing Patients with Updated Insurance/Current Demographic
- Collected Co-Payments/On Account Payments
- Train New Employees
- Daily Money Reconciliation /Bank Deposit
- Worked in Other VMC Clinics as needed
- Worked In Urgent Care Facility for Last 9 years
- Opened Covid19 Tent-Implemented Check In and Departure of Patients Safely
- Direct Contact with Providers/Patients
Billing Specialist
Cardiovascular Consultant, Inc
Auburn, WA
2000.06 - 2005.06
- Data Entry
- Put in Patient Demographics
- Post charges/Payments
- HCFA/Electronic Billing/Manual
- ICD-9/CPT Coding
- Discuss Accounts and Explanation of Benefits with Patients
- Train New Bookkeepers
- Customer Contact/Answer Phones
- Worked Aged Accounts and Denied Claims
- Write Up Hospital Charges
Bookkeeper/Head Receptionist/Medical Records Clerk
Valley Family Practice
Renton, WA
1990.05 - 2000.04
- Post Claims
- HCFA/Electronic Billing/Manual
- ICD-9/CPT Coding
- Post Payments-Agency/Private/Legal
- Collections
- Worked Daily/Monthly Reports
- Discuss Accounts and Explanation of Benefits with Patients
- Train New Employees/Introduce the Horizon Appointment System to Other Physician's Office
- Set Up Physician's Appointment Master Schedules for the Month
- Customer Contact
- Schedule Patient Appointments
- Answer phones/Take Messages
- Referral Knowledge/Asterion System
- Handle Legal, Insurance and Continued Medical Care Requests from other Facilities
Education
High School Diploma -
Lindbergh Senior High School
Renton, WA06.1981
Skills
- Registration and Scheduling
- Patient Confidentiality and Data Security
- Caring and Empathetic
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Insurance Verification
- Benefits Explanations
- Billing Issue Resolution and Support
- Insurance Information Collection
Accomplishments
When Covid19 hit, I helped open the first place at North Benson Urgent Care to see any patient who had any type of Upper Respiratory Issue. I made them feel that they were not alone in this.
I also got to know the Medical Assistants and Providers better during this, we worked as a team and we were always coming up with better ideas on how to help the patients feel more comfortable in this type of situation.
We saw the patients in a Tent outside our clinic until winter hit, then I would escort them from their car to the back door into a part of the clinic we had closed off from the rest of the clinic. Eventually we opened the whole clinic to everyone to come in through the front door, but we still had it walled off from the rest. As vaccinations started, we then opened up the clinic all the way with no barriers. I volunteered to work with them when others would not.
Timeline
Patient Service Representative/Lead/Float Pool
Valley Medical Group
2005.05 - 2022.01
Billing Specialist
Cardiovascular Consultant, Inc
2000.06 - 2005.06
Bookkeeper/Head Receptionist/Medical Records Clerk
Valley Family Practice
1990.05 - 2000.04
High School Diploma -
Lindbergh Senior High School