BRENDA GUTIERREZ
Merced,CA
Summary
Bilingual English/Spanish receptionist and administrative professional with 4+ years of front-desk experience in a sensitive, family-centered environment. Experienced in multi-line phone systems, appointment scheduling, confidential records, legal documentation, data entry, billing paperwork, and compassionate service to families. Compassionate, organized, dependable, with a strong ability to support families while managing multiple administrative responsibilities with professionalism and discretion.
Overview
16
16
years of professional experience
Work History
Owner
Breezbloonz / Event Design & Decor
01.2020 - Current
- Manage client inquiries, scheduling, confirmations, and ongoing customer communication.
- Coordinate event logistics, timelines, invoices, and service details while balancing multiple bookings and deadlines.
- Maintain organized business records and provide professional customer service from initial inquiry through completion.
Receptionist
Ivers & Alcorn Funeral Home
01.2017 - 01.2021
- Managed front-desk operations and greeted families and visitors with professionalism, compassion, and discretion.
- Answered and directed calls using a multi-line phone system and scheduled appointments.
- Collected and verified information for legal documentation and death certificates with strong attention to accuracy.
- Maintained confidential client records and verified documentation for compliance and billing purposes.
- Prepared and processed sensitive paperwork while protecting private information.
- Provided calm, respectful support to families during emotionally sensitive situations.
Peer Assistance Leader (PAL)
Special Education Support
01.2011 - 01.2015
- Provided patient and compassionate support to students with developmental and learning disabilities.
- Helped students feel included and supported while encouraging communication, independence, and participation in classroom activities.
- Built trusting relationships with students by offering consistent encouragement, understanding, and individualized support.
Education
Merced College
01.2017
High School Diploma -
Atwater High School
01.2014
Skills
- Front Desk & Reception
- Multi-Line Phone Systems
- Appointment Scheduling
- Data Entry & Recordkeeping
- Confidential Information
- Word Processing
- Office Equipment
- Customer Service
- Administrative Support
- Written & Verbal Communication
- Time Management
- English/Spanish Bilingual
Personal Information
RECEPTIONIST | ADMINISTRATIVE SUPPORT
Timeline
Owner
Breezbloonz / Event Design & Decor
01.2020 - Current
Receptionist
Ivers & Alcorn Funeral Home
01.2017 - 01.2021
Peer Assistance Leader (PAL)
Special Education Support
01.2011 - 01.2015
Merced College
High School Diploma -
Atwater High School