Brenda Guzman
San Antonio,Texas
Summary
Experienced co-manager with a proven track record in retail leadership, driving team efficiency and revenue growth. Skilled in project management, data analysis, and customer engagement. Consistently maintains optimal stock levels and store compliance. Demonstrates strong leadership abilities in driving performance improvement and creating inviting shopping environments.
Overview
25
25
years of professional experience
Work History
E-COMMERCE SALES
Xpress74
01.2018 - Current
- Manage inventory oversight, ensuring optimal stock levels and accurate audits for e-commerce sales
- Enhance store appearance to boost customer satisfaction and drive online sales
- Set and achieve daily sales goals, contributing to overall revenue growth
- Deliver exceptional customer service, resolving issues promptly to maintain high customer retention
- Lead e-commerce sales strategies, optimizing inventory management and conducting audits to drive revenue growth and ensure store compliance
CO-MANAGER
Express
01.2007 - 06.2015
- Managed scheduling and daily plans, ensuring team efficiency and goal alignment
- Conducted audits and monitored store performance, identifying areas for improvement
- Interviewed and onboarded new hires, enhancing team capabilities
- Set and managed sales goals, driving revenue growth and customer satisfaction
- Maintained store appearance and organized floor sets, creating an inviting shopping environment
Front Desk Manager
Comfort Inn & Suites
05.2004 - 01.2007
- Managed front desk maintenance of client records and lab data.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Attended staff meetings and brought issues to attention of upper management.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Front Desk Manager
Comfort Inn & Suites
05.2004 - 01.2007
- Managed front desk maintenance of client records and lab data.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Attended staff meetings and brought issues to attention of upper management.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Front Desk Manager
Comfort Inn & Suites
05.2004 - 01.2007
- Managed front desk maintenance of client records and lab data.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Attended staff meetings and brought issues to attention of upper management.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Front Desk Manager
Comfort Inn & Suites
05.2004 - 01.2007
- Managed front desk maintenance of client records and lab data.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Attended staff meetings and brought issues to attention of upper management.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Front Desk Manager
Comfort Inn & Suites
05.2003 - 01.2006
- Managed front desk maintenance of client records and lab data.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Attended staff meetings and brought issues to attention of upper management.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Housekeeping Room Attendant
Days Inn Hotel
06.1999 - 01.2002
- Disposed of trash and recyclables each day to avoid waste buildup.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Responded to requests from patrons for linens and toiletries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Education
GED -
San Antonio, TexasSkills
- Project Management
- Data Analysis
- Customer Engagement
- Inventory Management
- Sales Strategy
- Performance Improvement
- Team Leadership
Roles And Responsibilities
- Managed scheduling and daily plans, ensuring team efficiency and goal alignment.
- Conducted audits and monitored store performance, identifying areas for improvement.
- Interviewed and onboarded new hires, enhancing team capabilities.
- Set and managed sales goals, driving revenue growth and customer satisfaction.
- Maintained store appearance and organized floor sets, creating an inviting shopping environment.
- Manage inventory oversight, ensuring optimal stock levels and accurate audits for e-commerce sales.
- Enhance store appearance to boost customer satisfaction and drive online sales.
- Set and achieve daily sales goals, contributing to overall revenue growth.
- Deliver exceptional customer service, resolving issues promptly to maintain high customer retention.
- Lead e-commerce sales strategies, optimizing inventory management and conducting audits to drive revenue growth and ensure store compliance.
Timeline
E-COMMERCE SALES
Xpress74
01.2018 - Current
CO-MANAGER
Express
01.2007 - 06.2015
Front Desk Manager
Comfort Inn & Suites
05.2004 - 01.2007
Front Desk Manager
Comfort Inn & Suites
05.2004 - 01.2007
Front Desk Manager
Comfort Inn & Suites
05.2004 - 01.2007
Front Desk Manager
Comfort Inn & Suites
05.2004 - 01.2007
Front Desk Manager
Comfort Inn & Suites
05.2003 - 01.2006
Housekeeping Room Attendant
Days Inn Hotel
06.1999 - 01.2002
GED -
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