Brenda Hailey

Sorting and pricing donated items for the sale floor

• Delivered exceptional customer service, enhancing client satisfaction and loyalty.
• Assisted in visual merchandising, ensuring attractive product displays aligned with brand standards.
• Collaborated with team members to develop sales strategies that increased store profitability.
• Trained new associates on product knowledge and effective sales techniques to improve performance.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.

Offered assistance to customers, cash handling, operated cash register, problem solving, stock and receiving, inventory, Michael Kors specialist

Helped customers find and select products, cash handling, refunds and exchanges