Brenda Hawkins
Leander,US
Summary
Dynamic operations professional with 12 years of experience seeking Manager or Assistant Manager role. Proven track record in streamlining operations, managing compliance, and leading teams to enhance efficiency and service quality. Expertise in problem-solving, organizational skills, and strong communication, supported by a bachelor's in business administration.
Overview
15
15
years of professional experience
Work History
Scanning QC Clerk
ARC Document Solutions
09.2025 - 01.2026
- Perform quality control checks on scanned documents to ensure accuracy and completeness.
- Verify document legibility and alignment, making necessary adjustments to enhance clarity.
- Collaborate with scanning team to identify and resolve discrepancies or errors in scanned files.
- Maintain organized records of quality control activities and document discrepancies for review.
- Utilize scanning software and equipment efficiently to optimize document processing workflows.
- Communicate effectively with team members to ensure adherence to quality standards and project timelines.
- Assist in training new staff on quality control procedures and best practices for document scanning.
Assistant Store Manager
Extraspace Storage
- 05.2025
- Managed daily operations of the storage facility, including customer service, sales, and inventory management, while supporting the Store Manager in achieving revenue targets and ensuring a high level of customer satisfaction.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage
- Handle cash transactions, balance receipts, follow up on delinquent payments, process.
Food Service Worker/Cashier
Compass Group
12.2022 - 11.2024
- Ensured compliance with sanitation and safety standards in food storage and preparation areas.
- Resolved customer inquiries and complaints effectively, maintaining high levels of satisfaction.
- Provided timely and courteous service, enhancing the overall dining experience.
General Clerk
US Department of the Treasury
02.2022 - 12.2022
- Managed an automated administrative system, enhancing operational efficiency and maintaining precise production and inventory reports.
- Conducted document reviews to ensure compliance with established requirements, resulting in improved data processing accuracy.
- Coordinated the receipt and distribution of mail and products, ensuring smooth workflow and effective communication.
Screening Specialist
Apple
07.2021 - 01.2022
- Conducted comprehensive screening processes to evaluate candidate qualifications in alignment with organizational standards and requirements.
- Collaborated with team members to refine hiring procedures, enhancing the efficiency and accuracy of the selection process.
- Contributed to the development of effective screening strategies, identifying top talent and optimizing the recruitment workflow.
Medical Records Clerk/CSR
South Heritage Health and Rehabilitation Center
03.2020 - 06.2021
- Managed and coded a comprehensive medical records system, ensuring adherence to record management policies and procedures.
- Conducted thorough chart audits to maintain the accuracy and integrity of medical documentation.
- Prepared detailed reports using medical terminology to support and enhance healthcare service delivery.
Vocational Food Service Coordinator
Florida Department of Corrections
04.2016 - 03.2020
- Ensured adherence to safety and sanitation standards in food preparation processes, maintaining regulatory compliance.
- Led and managed a team to sustain efficient food service operations.
- Performed relief driver duties to support continuous and uninterrupted service delivery.
- Supervisor inmates on production line follow polices and proceeds.
Site Data Collector
Inovalon
08.2010 - 02.2016
- Ensured strict adherence to HIPAA standards during on-site reviews, maintaining confidentiality and secure handling of sensitive medical records.
- Scanned and accurately uploaded medical documentation, demonstrating meticulous data management skills.
- Applied rigorous training protocols to ensure the integrity and confidentiality of collected data.
Education
Bachelors in Business Administration - Business Administration
Strayer University
Fredericksburg, VA12.2011
Associate of Applied Science - Medical Billing and Insurance Coding, Medical Billing and Insurance Coding
Herzing College Southside Skills Center
Winter Park, FL10.2005
Skills
- Problem Solving
- Customer Service
- Time Management
- Detail-Oriented
- Data Entry
- Multitasking
- Strong Communication
- Confidentiality Management
- Organizational Skills
- Microsoft Office Proficiency
- Share Point
Timeline
Scanning QC Clerk
ARC Document Solutions
09.2025 - 01.2026
Food Service Worker/Cashier
Compass Group
12.2022 - 11.2024
General Clerk
US Department of the Treasury
02.2022 - 12.2022
Screening Specialist
Apple
07.2021 - 01.2022
Medical Records Clerk/CSR
South Heritage Health and Rehabilitation Center
03.2020 - 06.2021
Vocational Food Service Coordinator
Florida Department of Corrections
04.2016 - 03.2020
Site Data Collector
Inovalon
08.2010 - 02.2016
Assistant Store Manager
Extraspace Storage
- 05.2025
Associate of Applied Science - Medical Billing and Insurance Coding, Medical Billing and Insurance Coding
Herzing College Southside Skills Center
Bachelors in Business Administration - Business Administration
Strayer University