Brenda Heiting
Hartford,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in merchandising industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Service Advisor
Uptown Motorcars
05.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Merchandise Manager
Custom Offsets/SD Wheel Corp
06.2020 - 05.2022
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Collaborated with marketing team for prompt promotion of products.
- Analyzed sales data to identify trends and adjust inventory levels accordingly, preventing stock shortages and oversupply.
Sales Key Holder / Merchandise Manager
Dry Goods
04.2018 - 06.2020
- Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
- Coordinated store products and conducted inventory counts to maintain merchandise flow.
- Coordinated staffing schedules alongside other Key Holders ensuring adequate coverage during peak hours, holidays, and special events.
- Constructed cardboard and window merchandise displays, organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
Education
Fox Valley Technical College
High School Diploma -
Appleton North High School
01.2015
Skills
- Computer Skills
- Customer Service
- Vehicle assessment
- Multitasking and Organization
- Attention to Detail
- Goal-oriented mindset
- Warranty Claims Process Management
- Merchandise Orders and Exchanges
- Records Management
References
References available upon request
Timeline
Service Advisor
Uptown Motorcars
05.2022 - Current
Merchandise Manager
Custom Offsets/SD Wheel Corp
06.2020 - 05.2022
Sales Key Holder / Merchandise Manager
Dry Goods
04.2018 - 06.2020
Fox Valley Technical College
High School Diploma -
Appleton North High School
Similar Profiles
Kelly SeifKelly Seif
Warranty Administrator at Uptown motorcarsWarranty Administrator at Uptown motorcars
Sergio CervantesSergio Cervantes
Diesel Mechanic at Park Place Motorcars Mercedes-BenzDiesel Mechanic at Park Place Motorcars Mercedes-Benz
Patrick TorresPatrick Torres
Client Advisor at Braman MotorcarsClient Advisor at Braman Motorcars
Jennifer FowlerJennifer Fowler
Registered Sleep Technologist at ProHealth CareRegistered Sleep Technologist at ProHealth Care
Hannah SchultzHannah Schultz
Associate Chiropractor at River Shores ChiropracticAssociate Chiropractor at River Shores Chiropractic