Brenda Herek
MarketSource
Wausau,WI
16
years of professional experience
Professional sales and customer service representative with over fifteen years of experience. Working with people not only over the phone, but face to face, has built trust with customers to build trust and loyalty so customers leave happy.
Work History
Customer Sales
12 Years 9 Months- Worked with small business owners to confirm receipt of their credit cards. Uncovered business needs to show cardmembers how their business cards can make their lives easier and rewarding.
- Collaborate with other departments to handle cardmember concerns.
- Transitioned to Inbound Small Business Card Sales to take card applications over the phone with accuracy and meeting compliance requirements.
- Provide excellent customer experience during interactions.
- Provide extensive terms and conditions for card application with accuracy and compliance.
- Answered complex questions with accuracy.
Product Demonstrator
1 Year 7 Months- Demonstrated products to customers at Sam’s Club face to face.
- Gathered product, serving supplies, marketing signs.
- Maintained food safety standards with documented food temperatures and cleaning of cart and equipment.
- Greet customers and tell them about the product.
- Prepared food or product following the demonstrations instructions.
- Worked with ovens, pans, microwave, etc to prepare food in safe manner.
Customer Service Representative
1 Year 10 Months- Respond to complex customer calls.
- Process insurance claims according to plan eligibility and procedure.
- Recognized for excellent customer service.
Education
Associates degree - Hospitality and Restaurant Management
Skills
Delivered careful analysis that supported better decisions and stronger outcomes.
Resolved issues through effective problem solving and timely follow-through.
Contributed to successful team collaboration across tasks and priorities.
Produced reliable
motivated performance across assigned responsibilities.
Timeline
Customer Sales
MarketSource
01.2014 - CurrentRead More
Product Demonstrator
Crossmark
06.2012 - 01.2014Read More
Customer Service Representative
UMR
06.2010 - 04.2012Read More
Mid State Technical College
Associates degree from Hospitality and Restaurant Management
Read More