Brenda Hernandez
Edinburg
Summary
Highly motivated and detail-oriented professional with over 8 years of experience in mortgage lending, retail management, and operations. Proven track record of driving business growth, improving processes, and delivering exceptional customer experiences. Utilizing analytical, problem-solving, and communication skills to drive business solutions and inform strategic decisions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
CrossCountry Mortgage, LLC
06.2023 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Full Service Supervisor
Coca Cola Southwest Beverages
08.2015 - 02.2020
- Supervised 14 fleet service personnel, managed over 1,600 accounts, and acted as main point of contact throughout Rio Grande Valley
- Processed bi-weekly payroll for 14 employees
- Collaborated with 4 departments to develop plans to improve KPIs, and to achieve financial objectives and goals
- Evaluated employee performance, set goals, and developed improvement plans
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Conducted daily safety meetings and assisted with filing claims with Sedgwick within department
Assistant Manager
Sherwin-Williams
01.2014 - 07.2015
- Identified opportunity accounts by cold-calling, prospecting, and following leads from existing clients
- Performed payroll functions, maintained timekeeping, and submitted payroll
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Assisted with planning schedules and delegating assignments to meet coverage and service demands
Business Center Representative/Central Checkout Lead Specialist
H-E-B Grocery Company
10.2003 - 01.2014
- Delivered excellent customer service, resulting in consistent 96% customer satisfaction rating
- Contributed to coaching and feedback sessions alongside management
- Monitored and managed development of schedules, punctuality, and attendance
- Supported departments in reaching financial goals
Education
BBA - Finance
The University of Texas -Pan American
Edinburg, TX12.2013
Skills
- Goal Oriented
- Organization Skills
- Analytical
- Interpersonal Communication
- Leadership
- Management
- Conflict Resolution
- Microsoft Office
- Customer Service
Certification
Nationwide Mortgage Licensing System (NMLS), 2443057
Languages
Spanish
Full Professional
Timeline
Mortgage Loan Officer
CrossCountry Mortgage, LLC
06.2023 - Current
Full Service Supervisor
Coca Cola Southwest Beverages
08.2015 - 02.2020
Assistant Manager
Sherwin-Williams
01.2014 - 07.2015
Business Center Representative/Central Checkout Lead Specialist
H-E-B Grocery Company
10.2003 - 01.2014
Nationwide Mortgage Licensing System (NMLS), 2443057
BBA - Finance
The University of Texas -Pan American
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