Brenda Hernandez
San Antonio,TX
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Assistant Manager
CEA IMMIGRATION SOLUTIONS, PLLC.
San Antonio, TX
02.2022 - 06.2025
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proposed or approved modifications to project plans.
- Performed general administrative duties such as answering phones, making copies, scanning documents .
- Helped customers open accounts, make deposits, update information, and carry out range of routine actions.
- Created detailed reports on customer interactions, trends, sales figures and other key metrics using CRM systems.
- Utilized software programs such as Excel and Google Sheets to streamline operations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Accounting Assistant
Miles Freight
San Antonio, TX
12.2020 - 01.2022
- Generated periodic reports summarizing account balances and collection activities.
- Resolved discrepancies between customers' remittances and invoices received.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Performed data entry into accounting software programs such as QuickBooks.
- Answered customer inquiries regarding billings, payments, account status.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Verified employee hours worked against timesheets provided by supervisors.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
- Updated employee profiles with changes in job titles or salaries as required.
- Performed data entry tasks such as entering invoice details into an automated system.
- Managed filing system for invoices, documents, and other relevant information.
- Provided support to Accounts Receivable Department when needed.
- Researched and responded to inquiries from customers regarding invoice status or payment history.
Education
High School Diploma -
Southside High School
San Antonio, TX05-2010
Skills
- Sales transactions
- Customer service
- Conflict resolution
- Employee training
- Payroll administration
- Time management
- Communication skills
- Problem solving
- Team leadership
- Adaptability and flexibility
- Multitasking and organization
- Customer service and satisfaction
- Money handling
- Verbal and written communication
- Employee supervision
- Reporting and documenting
- Customer relationship management (CRM)
- Staff training and development
- Recruitment and hiring
- Product and service sales
- Policy enforcement
- Consulting
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
CEA IMMIGRATION SOLUTIONS, PLLC.
02.2022 - 06.2025
Accounting Assistant
Miles Freight
12.2020 - 01.2022
High School Diploma -
Southside High School