Brenda Hernandez
CLEVELAND
Summary
Results-driven professional with extensive experience in customer service and conflict resolution. Demonstrated ability to enhance customer satisfaction and meet project goals effectively. Proven skills in managing customer interactions and resolving issues promptly.
Overview
32
32
years of professional experience
Work History
FEMANIGER
DAVE'S MERCADO
Cleveland
09.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
HHA
PASIFIC HEALTH CARE
Cleveland
03.2016 - 11.2020
- Assisted clients with daily living activities and personal care routines.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication as prescribed by healthcare providers.
- Maintained a clean and safe living environment for clients.
- Collaborated with family members to establish care plans and goals.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Engaged patients in recreational activities such as reading books or playing games.
HHA
Comfort Care Services
Cleveland
03.2005 - 11.2015
- Assisted clients with daily living activities and personal care routines.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication as prescribed by healthcare providers.
- Maintained a clean and safe living environment for clients.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Prepared meals and snacks according to prescribed diets.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Recorded daily notes about client conditions, treatments provided and progress made.
MANIGER
McDonald's
Beachwood
02.1994 - 06.1997
- Supervised team members to enhance daily operations and maintain service quality.
- Trained new staff on procedures, customer service protocols, and food safety standards.
- Introduced training programs to boost team performance and increase service speed.
Education
High School Diploma -
MAX HAYES
Cleveland, OH06-2004
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Task prioritization
- Care plan development
- Health monitoring
- Daily living support
Timeline
FEMANIGER
DAVE'S MERCADO
09.2021 - Current
HHA
PASIFIC HEALTH CARE
03.2016 - 11.2020
HHA
Comfort Care Services
03.2005 - 11.2015
MANIGER
McDonald's
02.1994 - 06.1997
High School Diploma -
MAX HAYES