Brenda Hodge
Pensacola,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dedicated Customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
Pensacola, FL
06.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
General Studies
University of South Alabama
Mobile, AL08.1982
Skills
- Data Entry and Maintenance
- Customer Account Management
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Needs Assessment
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
Timeline
Customer Service Representative
Alorica
06.2017 - Current
General Studies
University of South Alabama
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