Brenda Hollopeter
Indian River,MI
Summary
Diligent Retail Manager with over 5 years of experience maintaining seamless business operations. Smoothly trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management and loss prevention. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Policy Driven with a focus on Customer and Employee Engagement and a hometown feel that brings customers and employees back daily.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Family Dollar
Indian River, MI
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager
Dollar General
Sylvan Lake, MI
07.2021 - 08.2022
- Recruited and trained new employees to meet job requirements.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Enforced company policies and procedures to strengthen operational standards across departments.
Supervisor
Harbor Freight
Walled Lake, MI
06.2017 - 02.2021
- Audited company's legal documents to verify compliant policies and procedures.
- Set specific goals for projects to measure progress and evaluate end results.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Reviewed completed work to verify consistency, quality and conformity.
- Maintained positive working relationship with fellow staff and management.
- Coached staff members to develop long-term career goals.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Recommended individuals for hiring and evaluated staff performance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Responded to customer questions regarding products, prices and availability.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
Softlines
Target
Commerce Twp, MI
02.2017 - 08.2017
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Exchanged merchandise for customers and accepted returns.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
- Greeted customers to determine wants or needs.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
Underwriter
LenderLive
Troy, MI
03.2016 - 01.2017
- Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Gathered and analyzed information to determine risk acceptability.
- Utilized diverse data tools and processes to analyze, interpret and manage data.
- Followed underwriting guidelines in developing rates for new and renewal groups.
- Inspected financial statements, credit information and title data to complete underwriting process.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
Credit Report Processor
Credit Technologies
Wixom, MI
06.2014 - 04.2016
- Reviewed accounts for signs of fraud and non-payment issues.
- Submitted delinquent accounts to collections department or outside resources.
- Kept detailed reports of client and account data, consistently updating database with latest information.
- Contacted customers to notify of delinquent payments and resolve.
- Verified current and historical residences, property ownership and various types of debt by accessing public records and directories.
- Double-checked account and application information provided by clients to assist in making accurate credit decisions.
- Processed search requests for credit analysts.
- Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
- Examined city directories and public records to verify residence property ownership, bankruptcies and liens.
Education
High School Diploma -
Inland Lakes
Indian River06.1995
Skills
- Sales Monitoring
- Product and Service Knowledge
- Team Building
- Hiring and Training
- Verbal and Written Communication
- Technical Proficiency
- Documentation and Reporting
- Work Planning and Prioritization
- Team Leadership
- Goal Setting
- Complex Problem Solving
- Problem Resolution
- Employee Coaching and Motivation
- Customer Rapport
- Time Management
- Project Management Abilities
- Product Branding
- Retail Operations Management
Education and Training
other
Timeline
Assistant Manager
Family Dollar
06.2023 - Current
Assistant Manager
Dollar General
07.2021 - 08.2022
Supervisor
Harbor Freight
06.2017 - 02.2021
Softlines
Target
02.2017 - 08.2017
Underwriter
LenderLive
03.2016 - 01.2017
Credit Report Processor
Credit Technologies
06.2014 - 04.2016
High School Diploma -
Inland Lakes