Brenda Hooper
Eufaula,AL
Summary
Results-driven office manager with a strong focus on process optimization, team productivity, and exceptional customer service. Proven ability to streamline operations, manage budgets, and maintain compliance.
Overview
19
19
years of professional experience
Work History
Office Manager/Clerical Supervisor
State Of Alabama Department Of Public Health
2007.03 - Current
- Managed daily office operations to ensure efficient workflow and support departmental goals.
- Coordinated scheduling for staff and meetings, optimizing time management across the department.
- Streamlined administrative processes, resulting in improved resource allocation and task completion times.
- Developed and maintained filing systems, enhancing document retrieval efficiency and compliance standards.
- Oversaw budget management for office supplies and equipment, ensuring fiscal responsibility within operational needs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 10 employees.
- Supervised clerical team, ensuring adherence to departmental policies and procedures.
- Streamlined document processing workflows, enhancing efficiency across administrative operations.
Education
No Degree - Human Resources Management
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Staff hiring
- Supply management
- Employee training
- Financial reporting
- Financial tracking
- Expense reporting
- Staff training
- Financial accounting
- Business administration
- Facility management
Timeline
Office Manager/Clerical Supervisor
State Of Alabama Department Of Public Health
2007.03 - Current
No Degree - Human Resources Management
Southern New Hampshire University