Brenda Hopwood
Yanceyville,NC
Overview
25
25
years of professional experience
Work History
Install Coordinator/Customer Service
Presidential Heating & Air
Gaithersburg, MD
03.2023 - 03.2026
- Answer phones, scheduled installs of new equipment and service calls. Enter new customer information into system, review all ticket on dashboard, look at the schedule board for calls to be service/ install crews and assign to technician. Process credit card payments and check payments, review and make sure all jobs are completed, process permits and schedule inspections.Register new equipment for warranty.
Dispatcher
O’Connor Plumbing
Frederick, MD
08.2019 - 01.2023
- Answer phones, schedule service calls taken. Enter new customer information into system, review all ticket on dashboard, look at the schedule board for calls to be service and assign to technician. Process credit card payments and check payments. Do Live Chat for service calls, review and make sure all jobs are completed. Did on call schedule for the technicians, process permits and schedule inspections.
Dispatcher/Office Manager
FM Roll off Construction Services
Glenelg, MD
10.2015 - 04.2019
- Answers phones, take service calls, schedule calls for 4 division. Print services tickets per schedule. Schedule routes daily and check in drivers daily verifying calls completed and any concerns. Keep inventory of all equipment, verify services calls for the next business day. Handle any customer's complaints or concerns. Invoicing, collection on any account past due. Set up new customers, verify timecards for payroll, filing and general office duties.
Bookkeeper/Office Manager
Bogan and Associates
Gaithersburg, MD
09.2012 - 08.2014
- Accounts receivables, Accounts payable, reconciliation of all checking accounts and all credit card accounts. Collection processes all payroll quarterly reports, and all of the end of the year tax forms, monthly billing, monitor all job cost material per job, overseen office staff and assist in any training needed for job requirements. Answer phones and assisted in receiving payroll time sheets, various office duties.
Self Employed
Self Employed
10.2008 - 01.2010
- Provided bookkeeping service for clients in Montgomery County area, A/P, A/R, payroll, payroll taxes and monthly and reports, bank reconciliation, credit card reconciliations, several reports per client's request.
Office Manager
Ward Electric
Gaithersburg, MD
06.2001 - 10.2007
- Scheduling and dispatching pertaining to each job. Maintain inventory of material using QuickBooks Pros, Preparation and disbursement of invoicing, payroll, quarterly and monthly taxes. Reconciliation of all checking accounts and credit card accounts. Support with overall daily office management, general office duties.
Education
High School -
Bladensburg High School
Bladensburg, MDSkills
- CUSTOMER SERVICE
- BOOKKEEPING (10 years)
- DISPATCHING (8 years)
- Accounting
- Excel
- Accounts Receivable
- Payroll
- QuickBooks
- Billing
- Accounts Payable
- General Ledger
Additional Information
Skills Bookkeeping, Dispatching, Customer Service, Office Management, (10+ years) Qualifications: QuickBooks Pro QuickBooks Online Microsoft office and Excel Accounts Payable Accounts Receivable Customer Service Answering Phones Dispatching Payroll and Tax forms
Timeline
Install Coordinator/Customer Service
Presidential Heating & Air
03.2023 - 03.2026
Dispatcher
O’Connor Plumbing
08.2019 - 01.2023
Dispatcher/Office Manager
FM Roll off Construction Services
10.2015 - 04.2019
Bookkeeper/Office Manager
Bogan and Associates
09.2012 - 08.2014
Self Employed
Self Employed
10.2008 - 01.2010
Office Manager
Ward Electric
06.2001 - 10.2007
High School -
Bladensburg High School