Brenda Ibarra
Portland,OR
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Cafe Team Member
Target
2023.05 - 2023.11
- Opened and prepared the Pizza Hut Cafe for daily operations, including activating hot-holding equipment and completing required temperature and sanitation logs.
- Prepared dough, sauces, cheese, chicken, pasta, bread bites and other ingredients according to food-safety and preparation standards.
- Maintained cleanliness and organization of guest-facing areas, including the ICEE station, equipment, and food-preparation areas.
- Monitored inventory and restocked hot-hold items, cups, lids, napkins, and other supplies.
- Supported Starbucks and cashier operations as needed.
- Communicated with the leaders when additional assistance was needed and worked collaboratively with team members during busy periods.
Remote Receptionist
Securus Contact System
2021.03 - 2021.07
- Answered 200+ calls per day while providing professional, courteous, and respectful customer service from a home-based work environment.
- Handled calls for clients, attorneys, covering scheduling, general inquiries, and emergency situations.
- Followed company scripts and call-handling procedures with strong attention to detail.
- Communicated clearly and professionally with callers while maintaining a calm and helpful attitude.
- Recorded and relayed accurate messages to ensure information was communicated appropriately.
- Managed a high volume of incoming calls while working independently and maintaining productivity.
- Used strong written and verbal communication skills to support clients and business operations remotely.
Seasonal Fulfillment Associate
Nordstrom
2020.10 - 2021.01
- Picked and packed customer orders using handheld scanners and fulfillment workflows.
- Processed merchandise shipments, verifying item accuracy and maintaining organized stock areas.
- Prepared orders for shipment by labeling, boxing, and staging packages for carrier pickup.
- Replenished sales floor and backroom inventory to support order completion and store readiness.
Caregiver
Farmington Square
2016.01 - 2016.06
- Assisted residents with bathing, dressing, grooming, and mobility support.
- Monitored resident condition and reported changes to nursing staff promptly.
- Provided compassionate, respectful, and dependable support.
- Supported meal service, hydration, and special dietary needs.
- Completed CPR and First Aid training.
Crew Member
Chipotle Mexican Grill
2014.05 - 2014.12
- Assembled menu items quickly while maintaining accuracy and presentation.
- Prepared food orders following recipe and portion standards.
- Delivered friendly guest service during high-volume dining periods.
- Maintained clean workstations, utensils, and dining areas.
- Followed manager instructions and assisted with additional duties as need.
- Managed cash register transactions with accuracy and speed.
Skills
- Customer engagement
- Effective communication
- Consistent reliability
- Proficient in multitasking
Timeline
Cafe Team Member
Target
2023.05 - 2023.11
Remote Receptionist
Securus Contact System
2021.03 - 2021.07
Seasonal Fulfillment Associate
Nordstrom
2020.10 - 2021.01
Caregiver
Farmington Square
2016.01 - 2016.06
Crew Member
Chipotle Mexican Grill
2014.05 - 2014.12