Brenda Ivory
Riverdale,GA
Summary
Dedicated professional with strong customer service and office administration skills. Extensive experience in report preparation and operational support. Skilled in teamwork and collaboration and ability to resolve issues.
Overview
27
27
years of professional experience
Work History
Program Support Assistant
Small Business Administration
Atlanta, GA
01.2023 - Current
- Support Center Director, Deputy Center Director and department management on various daily operational issues.
- Assisted in the preparation of reports, ensuring accuracy and compliance with regulations.
- Provided general program information and assistance.
- Actively participated in training sessions to enhance professional skills that positively impacted job performance.
Fulfillment Specialist
WestRck
Atlanta, GA
06.2013 - 12.2019
- Assigned and follow-up with carriers to move recycle material.
- Made sure all damage material was accounted for and credits given to customers.
- Escalate all issues that carrier was experiencing and they were resolve in a timely manner.
- Achieved productivity and accuracy standards to meet company guidelines.
Customer Support Specialist
AmeriCold Logistics
Atlanta, GA
03.2006 - 12.2012
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled a major high volume account that consisted of order management, daily reports, and transfer of products, detention request, and follow on OS&D notification to customers.
- Kept records of customer interactions and transactions, recorded details of complaints, inquires and comments, as well as actions taken.
- Received inbound calls and placed calls to customer in order to provide information about products and services.
- Provide customer support to transportation department as needed; respond to phone inquires from the warehouse staff and carriers.
- Coordinate same day deliveries and pick-ups for customers. Responded to delivery/routing questions and issues from customers.
- Compared disputed merchandise with the original requisitions and information from invoices.
- Identified and escalate possible process improvement ideas to prevent future problems.
- Managed ConAgra Foods "Lamb Weston" account
Customer Service Representative/Sales Support
Sealed Air Corporation
Fayetteville Ga
08.1999 - 09.2005
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Managed order processing and ensured timely fulfillment of customer requests.
- Collaborated across the organization to ensure service performance results were aligned to Business Unit objects.
- Accountable for developing good working relationships with a variety of customers and personnel at various levels within the organization.
- Entered and ensured the timely processing of major domestic orders that included all customer requirement, shipping information and delivery requirements.
- Managed the following large client accounts: Bank of America, Staples Inc, and Office Depot. Financial duties included completing RFQ, rebilling, credits, research and balancing customer accounts
Education
Bachelor of Science - Sociology
Savannah State College
Savannah, GA06-1975
Skills
- Customer service
- Report preparation
- Office administration
- Teamwork and collaboration
- Microsoft Excel, Word, and Outlook
Timeline
Program Support Assistant
Small Business Administration
01.2023 - Current
Fulfillment Specialist
WestRck
06.2013 - 12.2019
Customer Support Specialist
AmeriCold Logistics
03.2006 - 12.2012
Customer Service Representative/Sales Support
Sealed Air Corporation
08.1999 - 09.2005
Bachelor of Science - Sociology
Savannah State College