To continue in the Public Safety Dispatch field to further grow and be able to share my experiences and knowledge with others to assist the with growing and exceling in this career field. My experience offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Security Dispatcher
Allina Health Corporate Security
North Region Mercy Hospital – Mercy Campus
06.2016 - Current
Handling and documentation of all emergency calls, calls for service, and radio transmissions
Radio and Overhead Page Emergency communications
Documentation of activities of security personnel on duty
Responding to in a timely manner and prioritizing a high volume of calls for emergency/services, which may include contacting personnel/departments outside of security
Monitored fire alarm and security CCTV systems to maintain building safety, including reviewing of CCTV to investigate incidents.
Initiating notification of appropriate people including: Security Management (both local and offsite), Hospital Administration, and law enforcement in appropriate situations
Running people and vehicle checks in the CLEAR system
Badge issuance for employees
Assisting with scheduling within the Security Department.
Records Technician – Jail Division
Anoka County Sheriff’s Office
Anoka, MN
03.2022 - 04.2022
Processed warrants from beginning of issuance to close out
Answered phone calls and in person inquiries from the public and other agencies, general office duties
Administrative Support Specialist
CTIRMS/Department of Homeland Security – Federal Protective Service
Fort Snelling, MN
10.2007 - 06.2016
Various duties but not limited to being the main access controller for building access cards (CID) for federal employees and contractors working the Bishop Henry Whipple Federal Building, the Minneapolis Federal Courthouse, the Duluth Federal Courthouse and the Minneapolis Federal Office Building from the monitoring center of the Whipple Building, controlling several live cameras and monitors, keeping a log of activity, operating intercoms and access control for property gates and building doors, also monitored alarm systems for the Whipple building, the Minneapolis Federal Office building and the Duluth Federal Courthouse
Other duties included pulling security officer reports from WebRMS to be signed by supervisory staff and Federal Protective Service Inspectors, keeping Occupant Emergency Plans and General Notification Lists for all federal occupied spaces in Minnesota up to date, keeping several Microsoft Excel spreadsheets up to date, i.e.: card holders, report tracking, OEP (Occupant Emergency Plan) and GNL (General Notification Lists) updates tracking, among various others
Responsibilities of my position also include the handling of sensitive law enforcement materials, working closely with the public, security and Federal Protective Service staff
Duties of the Security Clerk also require me to have a security clearance through the Department of Homeland Security, NPPD
I work directly for the Area Commander of the Federal Protective Service, Department of Homeland Security which protects all Federal buildings and leased spaces and oversees Contract Armed Guards which use Post Orders at different posts throughout Minnesota which I keep track of and make changes and/or additions to before they are given to the appropriate Inspector for final signature
Security Officer
AKAL Security/FPS/DHS
Fort Snelling, MN
08.2005 - 10.2007
Performed uniformed security for the Bishop Henry Whipple Federal Building which entailed standing post to check identification of all people entering the facility, checking vehicles entering federal property, utilizing x-ray machines and metal detecting hand wands to scan persons and property entering the federal building, walking the perimeter of the building to ensure the safety and security of the federal property and its’ employees
Along with these duties, I sat post in the Whipple buildings’ monitoring center monitoring and controlling several live camera monitors, answering phones including after hours answering service for the United States Marshals, keeping a log of activity, operating intercoms and access control for property gates and building doors, also monitored alarm systems for the Whipple building, the Minneapolis Federal Office building and the Duluth Federal Courthouse
Police Reserve Sergeant
ST. FRANCIS POLICE RESERVE
St. Francis, MN
06.2002 - 01.2007
As the Police Reserve Sergeant from June 2005, my duties included ride alongs with sworn officers to assist in aspects of their jobs at least once a month, attended monthly reserve meetings, worked at community events such as parades, dances, weddings, events for children such as Easter egg hunts and fingerprinting
Also interviewed and trained new reserve officers
In addition to my reserve duties, with my strong clerical skills, I was the secretary for the unit which involved taking meeting minutes and ensuring all members were supplied with up to date meeting documents
During my time with the reserve unit, I received an award for leadership from the Minnesota Police Reserve Officers Association, of which I was a member
Office Clerk
JOEL N. HEILIGMAN, Attorney at Law
Columbia Heights, MN
01.1992 - 01.2004
Greeted clients, efficiently typed form letters as well as letters from dictation, billing, answered multi-line phones, filing, faxing, calling courts to set up or change court dates, opened and closed client files
As a result of demonstrated competence, I was able to complete 80 percent of my work independently from home rather than out of the office
Education
Law Enforcement Certificate - Theory and Skill Courses
MINNEAPOLIS COMMUNITY AND TECHNICAL COLLEGE – CENTER FOR CRIMINAL JUSTICE AND LAW ENFORCEMENT
St. Paul, MN
05.2005
Associates in Science Degree - Law Enforcement
NORTH HENNEPIN COMMUNITY COLLEGE
Brooklyn Park, MN
01.2004
Certificate of Completion -
MCCONNELL TRAVEL SCHOOL
Minneapolis, MN
01.1990
Skills
Daily reports
Data Entry
Security Systems
Dispatch software
Stress Tolerance
Access Control
Additionaltrainingandcertificates
APCO Public Safety Telecommunicator 1 Certificate
ICE Virtual University Training Certificates
AKAL Security 40 Hour Training
Use of Force Training, St. Francis Police Department
Awardscertificates
Certificate of Appreciation for performance during the 2008 Republican National Convention Deployment.
Certificate of Appreciation for outstanding service during the Fort Snelling move and post order revision project.
References
Available upon request.
Lawenforcementexperience
Police Reserve Sergeant, St. Francis Police Reserve, St. Francis, MN, 06/01/05, 12/31/07, Assisted sworn officers and attended monthly reserve meetings., Worked at community events and trained new reserve officers.
Certification
Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
Timeline
Records Technician – Jail Division
Anoka County Sheriff’s Office
03.2022 - 04.2022
Security Dispatcher
Allina Health Corporate Security
06.2016 - Current
Administrative Support Specialist
CTIRMS/Department of Homeland Security – Federal Protective Service
10.2007 - 06.2016
Security Officer
AKAL Security/FPS/DHS
08.2005 - 10.2007
Police Reserve Sergeant
ST. FRANCIS POLICE RESERVE
06.2002 - 01.2007
Office Clerk
JOEL N. HEILIGMAN, Attorney at Law
01.1992 - 01.2004
Associates in Science Degree - Law Enforcement
NORTH HENNEPIN COMMUNITY COLLEGE
Certificate of Completion -
MCCONNELL TRAVEL SCHOOL
Law Enforcement Certificate - Theory and Skill Courses
MINNEAPOLIS COMMUNITY AND TECHNICAL COLLEGE – CENTER FOR CRIMINAL JUSTICE AND LAW ENFORCEMENT