Brenda King
EAST PALESTINE,OH
Summary
Dedicated professional with expertise in customer service and conflict resolution. Proven track record of enhancing customer satisfaction and ensuring policy compliance, leading to efficient operations and positive experiences.
Overview
20
20
years of professional experience
Work History
Credit and Collection
First Energy
Akron, OH
01.2026 - 06.2026
- Resolved customer inquiries and requests, enhancing overall customer experience.
- Addressed customer concerns promptly, enhancing satisfaction through knowledgeable service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed daily operations to ensure compliance with policies and maintain efficiency.
- Collaborated with team members to meet project objectives and adhere to deadlines.
- Collaborated with diverse teams to resolve product issues, contributing to timely project completion.
Senior Customer Care Associate
Carolina Advanced Digital
Cary, NC
01.2006 - 06.2025
- Resolved customer complaints with effective problem-solving strategies.
- Facilitated customer inquiries through various communication channels.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Managed customer accounts using CRM software for efficient tracking.
- Maintained product knowledge to provide accurate information to customers.
- Documented customer interactions for future reference and analysis.
- Collaborated with team members to enhance service delivery processes.
- Analyzed customer feedback surveys to identify areas of improvement for customer service department processes.
Education
High School Diploma -
Blackhawk School District
Beaver Falls, PA05-1981
Skills
- Credit analysis
- Regulatory compliance
- Customer service
- Conflict resolution
- Attention to detail
- Conflict resolution
- Computer skills
- Microsoft Word
- Team collaboration
- Relationship building
- Effective communication
Timeline
Credit and Collection
First Energy
01.2026 - 06.2026
Senior Customer Care Associate
Carolina Advanced Digital
01.2006 - 06.2025
High School Diploma -
Blackhawk School District