Summary
Overview
Work History
Skills
References
Certification
Bartender
Brenda Kloepping

Brenda Kloepping

Bartender & Server
Ocala,FL

Summary

Hospitality professional prepared for this role with experience in high-energy environments. I enjoy creating memorable guest experiences to promote return visits. Reliable team player and adaptable to changing needs, showcasing skills in mixology and up selling techniques.

Overview

25
25
years of professional experience

Work History

Bartender & Server

Applebee's
11.2017 - Current
  • Carry out opening, closing and shift change duties to keep restaurant working efficiently and my team ready to meet customer needs.
  • Excel in using POS system to place orders, manage bills, and handle complimentary items.
  • Handle cash, card, and gift card transactions accurately, contributing to correct shift end balances.
  • Buss and reset tables to keep dining room and work areas clean at all times
  • Follow health and safety protocols to maintain safe and sanitary environments for guests and staff.
  • Possess strong multitasking skills by managing multiple tables simultaneously without compromising guests satisfaction.
  • Capable of solving guest complaints promptly and professionally.
  • Help my team members during busy shifts for efficient workflow and excellent guest experiences.
  • I interact with guests to enhance their dining experience and encourage return visits.
  • Utilize my knowledge of the menu to make recommendations, enhancing customer dining experience.
  • Maintain order efficiency and accuracy through clear communication with kitchen staff.
  • Increase sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Follow alcohol awareness procedures for preventing excessive guest intoxication.
  • Always mindful of waste management by regularly reviewing and adjusting pour sizes and inventory levels.

Bartender

Pretzel City Pub
03.2015 - 01.2025
  • Efficiently opened or closed the bar according to the established procedures, ensuring preparedness for each shift.
  • Solely served high customer volumes during special events and weekends.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Developed loyal clientele by consistently delivering outstanding service, engaged in friendly conversation and remembered regulars' favorite drinks.
  • Handled simultaneous customer and business needs, such as cooking, drive-thru window, rent payments and incoming deliveries.
  • Regularly cleaned and sanitized bar area, gaming room, outdoor deck, bathrooms, beer lockers, refrigeration and storage areas.
  • Cat bar stocked with beer, liquor, juices, garnishes, condiments, sauces, sodas and snacks.
  • Created attractive bar display for holidays and special events.
  • Upheld strict regulations for safe alcohol service and food safety.

Skills

  • Exceptional customer service
  • Engaging personality
  • Strong work ethic
  • Team player attitude
  • Strong multitasking
  • High volume dining
  • Service-oriented mindset
  • Professional appearance
  • Drink preparation techniques
  • Upselling techniques

References

Amanda Morhardt : General Manager

Applebee's Bar & Grill

Freeport, IL

(815) 291-0126

amandaj85@ymail.com

Corrie Lipka : Manager

Pretzel City Pub

Freeport, IL

(815) 291-2581

crrbollinger@yahoo.com

Jennifer Janssen : Manager

Ten Pennies Gaming Lounge

Freeport, IL

(815) 908-1688

janssenjennifer@yahoo.com

Certification

  • Food Handler's Card or Permit - Various State Health Departments.
  • Responsible Beverage Service Training (RBST) Certificate - Various State Liquor Control Boards.

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Brenda Kloepping Bartender & Server