Brenda Knudson
Riverton
Summary
Dynamic professional with a strong background in customer service and team leadership. Skilled in training new staff and coordinating customer interactions to resolve issues efficiently. Seeking to leverage skills to drive team performance and enhance customer experiences.
Overview
8
8
years of professional experience
Work History
Reservation Specialist
Next Equipment LLC
Midvale, UT
08.2024 - Current
- Processed customer reservations using internal booking systems to ensure accuracy and efficiency.
- Coordinated with clients to confirm details, adjust schedules, and resolve any booking issues.
- Maintained comprehensive knowledge of equipment inventory and availability for effective reservation management.
- Assisted in training new staff on reservation protocols and system usage to enhance team performance.
Door-to-Door Sales Representative
Vantage Marketing
Minneapolis, MN
06.2024 - 08.2024
- Developed rapport with potential customers through effective communication and active listening.
- Demonstrated product knowledge to address customer inquiries and promote features effectively.
- Executed daily sales strategies to maximize product visibility and customer engagement in assigned territories.
- Adapted sales techniques based on customer feedback, enhancing overall sales effectiveness.
Door-to-Door Sales Representative
Sunder Energy LLC
Dallas, TX
02.2024 - 06.2024
- Collaborated with team members to strategize on best practices for territory management and lead generation.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
Customer Service Team Lead
Better Earth Solar
Phoenix, AZ
04.2020 - 02.2024
- Led customer service team to improve response times and enhance customer satisfaction.
- Developed training programs to onboard new staff and refine existing team skills.
- Coordinated driver routes in four states
- Coordinated cross-departmental collaboration to resolve complex customer issues effectively.
Loan Officer Assistant
Village Capital
Colorado City, AZ
02.2020 - 04.2020
- Facilitated communication between loan officers and clients to streamline application processes.
- Reviewed loan documentation for accuracy, ensuring compliance with regulatory standards.
- Organized and maintained client files using Loan Origination Software to enhance operational efficiency.
- Assisted in preparing loan proposals, contributing to improved approval rates and client satisfaction.
Cashier
Berry Knoll Bakery
Colorado City, AZ
06.2018 - 02.2020
- Managed cash register operations, ensuring accurate transactions and exceptional customer service.
- Processed payments efficiently, maintaining a balanced cash drawer throughout shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience at bakery.
- Trained new staff on cash handling procedures and bakery policies to improve team performance.
Education
High School Diploma -
El Capitan High School
Colorado City, AZ05-2022
Skills
- Customer service experience
- Active listening skills
- Team development
- Reservation software
Timeline
Reservation Specialist
Next Equipment LLC
08.2024 - Current
Door-to-Door Sales Representative
Vantage Marketing
06.2024 - 08.2024
Door-to-Door Sales Representative
Sunder Energy LLC
02.2024 - 06.2024
Customer Service Team Lead
Better Earth Solar
04.2020 - 02.2024
Loan Officer Assistant
Village Capital
02.2020 - 04.2020
Cashier
Berry Knoll Bakery
06.2018 - 02.2020
High School Diploma -
El Capitan High School