Brenda Kountz
Customer Service, Telephone Agent
Los Molinos,CA
Summary
Attentive Customer Service Representative with 10+ years of experience facilitating communication in stressful, busy settings. Strong multi-tasking and technical troubleshooting ability. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
15
15
years of professional experience
Work History
Telephone Operator
Telanswer Inc
Boise, ID
07.2021 - 07.2022
- Supported customers by managing 200+ calls per day efficiently while maintaining professionalism and upbeat tone.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Telephone Operator
AB-Communications
Chico, CA
05.2019 - 06.2021
- Connected callers with appropriate professional, department or business.
- Maintained accurate records of calls placed and received.
- Maintained up-to-date knowledge of emergency call procedures.
Production Associate /Customer Support Specialist
Lifetouch National School Studio
Chico, CA
10.2014 - 10.2017
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Took on additional shifts during peak work periods to keep projects on schedule.
Bookkeeper/ Shipping Clerk/ Admin Assistant
Sir Tools LLC
Paradise, CA
01.2013 - 03.2014
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Maintained and processed invoices, deposits and money logs.
Operator
North State Answering Service
Paradise, CA
01.2005 - 12.2012
- Maintaining on call databases weekly and daily entries
- Assisted in training new employees
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Some College (No Degree) - Computer Science
Chico State University
Chico, CAVeterinary Technology - Veterinary Technology
Yuba College
Marysville, California06.1998
High School Diploma - undefined
Mission San Jose High School
1990
Skills
- Professional Communication
- Administrative Support
- Telephone Reception
- Customer Care
- Accounts Payable and Accounts Receivables
Timeline
Telephone Operator
Telanswer Inc
07.2021 - 07.2022
Telephone Operator
AB-Communications
05.2019 - 06.2021
Production Associate /Customer Support Specialist
Lifetouch National School Studio
10.2014 - 10.2017
Bookkeeper/ Shipping Clerk/ Admin Assistant
Sir Tools LLC
01.2013 - 03.2014
Operator
North State Answering Service
01.2005 - 12.2012
Some College (No Degree) - Computer Science
Chico State University
Veterinary Technology - Veterinary Technology
Yuba College
High School Diploma - undefined
Mission San Jose High School
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