Brenda Kubasik
Elkhorn,NE
Summary
Detailed, personable and well-organized team player with customer service experience.
Overview
32
32
years of professional experience
Work History
Inventory Specialist
Evereve
10.2021 - 08.2022
- Received and reviewed new orders, located requested merchandise and promptly initiated processing, packing and shipment.
- Received and inspected daily shipment to prepare new merchandise for selling floor by tagging and adding security sensors.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Replenished selling floor with sold merchandise on daily basis.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
Systems Engineer/Security Admin
HDR
11.2001 - 08.2005
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Oversaw installation of software programs and hardware systems to meet requirements.
Help Desk Supervisor
HDR
11.1999 - 09.2001
- Managed help desk consisting of 10 employees and conducted performance evaluations.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Trained and supported end-users with software, hardware and network standards.
- Installed new desktop systems and migrated data to new machines.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Support Technician
VNA
06.1996 - 11.1998
- Configured hardware, devices and software to set up work stations for employees.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Computer Operator/Help Desk Support Specialist
Clarkson Hospital
01.1996 - 06.1996
- Resolved computer and system networking problems to maintain user productivity.
- Configured hardware, devices and software to set up work stations for employees.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Assisted computer users with technical issues remotely and at workstations.
- Installed, modified and repaired software and hardware to resolve technical issues
Lead Computer Operator and Supervisor
Travel And Transport
08.1990 - 11.1995
- Developed system maintenance schedule to prevent unnecessary downtime or avoidable interruptions.
- Retrieved information and performed data entry using appropriate computer programs.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Provided basic end-user troubleshooting and desktop support.
Education
Associate of Applied Science - Travel Management
Spencer School of Business
Grand Island, NE12.1990
Associate of Applied Science - Culinary Arts
MCC
OmahaSkills
- Teamwork and Collaboration
- Customer Experience
- Guest Satisfaction
- Time Management
- Problem-Solving Skills
Affiliations
Foodies Member & Volunteer
Food Bank for the Heartland
Jan 2017 - Present, 5 yrs 6 mos
Circle Red Member & Volunteer
American Heart Association
Jan 2020 - Present, 2 yrs 6 mos
PTO Volunteer - Elkhorn Public Schools
Elkhorn Public Schools Part-Time
Aug 2007 - Present, 14 years 11mos
Timeline
Inventory Specialist
Evereve
10.2021 - 08.2022
Systems Engineer/Security Admin
HDR
11.2001 - 08.2005
Help Desk Supervisor
HDR
11.1999 - 09.2001
IT Support Technician
VNA
06.1996 - 11.1998
Computer Operator/Help Desk Support Specialist
Clarkson Hospital
01.1996 - 06.1996
Lead Computer Operator and Supervisor
Travel And Transport
08.1990 - 11.1995
Associate of Applied Science - Travel Management
Spencer School of Business
Associate of Applied Science - Culinary Arts
MCC
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