Brenda L Hosea
San Antonio
Summary
Dynamic Member Service Representative known for outstanding customer service and relationship management. Skilled in educating members on healthcare options and claims processes, with a focus on problem-solving and effective communication to enhance member experiences.
Overview
20
20
years of professional experience
Work History
Member Service Representative
United Healtcare Member Services
09.2005 - 05.2025
- Serviced members with point-of-service plans and transitioned to Brokerage Services for Medicare Advantage plan enrollments and ID card orders.
- Provided comprehensive assistance on benefits, coverage options, and claims processes.
- Updated member accounts with accurate information and documentation to ensure compliance.
- Handled incoming calls regarding membership inquiries, processing transactions, and issue resolution.
- Educated members on claims processes and resolution steps to enhance understanding.
- Managed customer complaints efficiently while maintaining professionalism and courtesy.
- Maintained up-to-date knowledge of healthcare policies and regulatory changes affecting members.
- Fostered positive member relationships through exceptional service at every interaction.
Education
High School Education -
Judson High School
01.1980
Skills
- Member education and client education
- Issue resolution and complaint handling
- Service orientation and customer service
- Communication skills and relationship building
- Attention to detail and quality assurance
- Healthcare expertise
- Customer support and call center experience
Awards
I received several awards for top performer in members services for the year and month.
Accomplishments
I received several award for top member service representative of the year based on metrics
Timeline
Member Service Representative
United Healtcare Member Services
09.2005 - 05.2025
High School Education -
Judson High School
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