Brenda Long
Elon,NC
Summary
Dynamic leader with proven success at Biscuitville, excelling in staff and operations management. Achieved consistent goal surpassing and enhanced team development, fostering high employee retention through effective training programs. Skilled in relationship building, implemented innovative software tools, significantly improving workflow efficiency. Expertise in performance analysis and strategic planning, driving profitability and customer satisfaction.
Overview
2023
2023
years of professional experience
Work History
Area Manager
Biscuitville
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
POS Specialist
Biscuitville
01.2021 - 12.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Education
Business
Alamance Community College
Graham, NCDiploma - General Studies
Western High School
Burlington NC06.1981
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
Timeline
POS Specialist
Biscuitville
01.2021 - 12.2022
Area Manager
Biscuitville
Business
Alamance Community College
Diploma - General Studies
Western High School
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