Brenda Lopez
Sacramento,CA
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Nataly Salon And Spa
05.2017 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Customer Service Representative
McKesson
06.2015 - 02.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Bilingual Customer Service Representative
The Golden 1 Credit Union
01.2013 - 01.2015
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Education
Cosmetologist License -
Federico Beauty Institute
Sacramento, CA02.2011
Legal Office Assistant Certificate - Paralegal Studies
MTI College
Sacramento, CA01.2005
High School Diploma -
Vacaville High School
Vacaville, CA06.2003
Skills
- Friendly Communication
- Issue Resolution
- Cosmetology
- Product Expertise
- Selling and Upselling
- Inventory management
- Supply Ordering and Management
Languages
Fluent In Spanish
Native or Bilingual
Timeline
Cosmetologist
Nataly Salon And Spa
05.2017 - Current
Customer Service Representative
McKesson
06.2015 - 02.2017
Bilingual Customer Service Representative
The Golden 1 Credit Union
01.2013 - 01.2015
Cosmetologist License -
Federico Beauty Institute
Legal Office Assistant Certificate - Paralegal Studies
MTI College
High School Diploma -
Vacaville High School
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